Club Operations Manager
5 days ago
Club Operations Manager
About the Role:The successful candidate will be responsible for overseeing the smooth operation of the Aztec Club facilities, ensuring a pleasant working environment for both staff and guests.
This role requires a highly motivated and experienced individual with previous supervisory experience within the leisure industry. The ideal candidate will have a passion for delivering exceptional customer service and strong people management skills.
Key Responsibilities:- Oversight of Aztec Club facilities, including managing staff and resources to ensure efficient operations
- Supporting resourcing requirements, including interview, selection, and recruitment processes as needed
- Maintaining high morale and a happy atmosphere among staff members
- Fostering effective communication among team members to promote motivation and teamwork
- Collaborating with the Gym & Pool Manager to ensure safe working practices are upheld, conducting risk assessments, and monitoring health and safety protocols
At TLH Leisure Resort, our values serve as the foundation of our operations. The ideal candidate's STARS values for this role include:
- Service: Drive customer satisfaction through continuous innovation and monitoring of standards
- Teamwork: Strong people management skills, leadership by example, and dedication to promoting team engagement and collaboration
- Attitude: Lead with passion to create a positive atmosphere, fostering a happy and pleasant work environment
- Respect: Recognize individual strengths and build a respectful team that values each person's contributions
- Safe and Sustainable: Assist the Gym & Pool Manager in maintaining safe working practices, conducting risk assessments, and monitoring health and safety protocols
- Free use of leisure facilities during designated times
- Discounts on Aztec Spa treatments and facilities
- Discounts on accommodation and Aztec Leisure memberships for friends and family
- Comprehensive induction program to ensure a smooth transition into the role
- Free staff meals while on duty
- Up to 28 days annual leave
- Workplace pension scheme (subject to eligibility criteria)
- Hourly rate: £11.49
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