Service Solutions Designer

1 week ago


London, Greater London, United Kingdom Computacenter Full time

Company Overview

At Computacenter, we prioritize fostering a culture of diversity, inclusivity, and collaboration. Our commitment to building supportive relationships, celebrating success, and treating everyone with respect sets us apart.

We focus on delivering exceptional service solutions that meet our customers' needs, while considering long-term sustainability in all our decisions.

About the Role

The Service Architect will join our Customer Service Design function, contributing to the development of market-leading service solutions across our core capabilities in Lifecycle, Workplace, and Enterprise.

This role involves working closely with the Service Architecture group to design detailed service solutions and commercial constructs that meet customer requirements.

Your Key Responsibilities

  • Design creative solutions for managed services tenders in the workplace/lifecycle area that inspire customers and colleagues.
  • Independently manage solutions within your services and follow prescribed processes to create coherent solution designs.
  • Represent Computacenter in customer proposal presentations and contract negotiations, maintaining close contact with them.
  • Design solutions independently at the forefront, together with our sales teams, partners, and service units across our company.

Requirements

  • Extensive experience with IT workplace/lifecycle managed services environments.
  • Experience with integrating service points and tech boxes into holistic service design and automated processes (zero-touch installation).
  • Demonstratable experience building client relationships and partnerships, as well as knowledge of relevant industry standards (e.g. ITIL, PMI/Prince2).
  • In addition to a high level of personal responsibility, you must follow prescribed processes and convince our customers as a team player in proposal presentations and contract negotiations.

Additional Information

Salary: £55,000 - £65,000 per annum, depending on experience.
Location: Hybrid – with travel
Hours: 37.5



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