Customer Experience Coordinator

4 weeks ago

London, Greater London, United Kingdom BELFOR Property Restoration Full time
Job Title: Customer Experience Coordinator

We are seeking a highly skilled Customer Experience Coordinator to join our team at BELFOR Property Restoration in South London. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring seamless communication between customers, service centers, and contractors.

Your Key Responsibilities:
  • Accurately input data into BELFOR Systems, Xactware, Symbility, and other customer portals.
  • Act as the primary liaison point between customers, service centers, and contractors, ensuring precise communication.
  • Book appointments for reactive and planned works with electricians and plumbers.
  • Support customers in selecting material choices for reinstatement works.
  • Process interim invoices for reinstatement works.
  • Ensure Service Level Agreements (SLAs) are met and highlight any issues to the Regional Operational Manager.
  • Provide outstanding customer service, remaining courteous and professional at all times.
  • Analyze and correct financial data to ensure accurate projected margins and update the Project Management Control (PMC) weekly.
  • Resolve customer queries and escalate complaints to the Regional Operations Manager.
  • Understand and manage all contracts assigned to you.
  • Appoint and issue purchase orders, communicating with suppliers as needed.
  • Adhere to and ensure compliance with BELFOR Health & Safety, Environment, and Quality procedures for your local branch.
  • Be flexible to support multiple contracts when required.
  • Manage the on-call rota for the region, ensuring all holidays have coverage.
  • Attend training courses as requested.
  • Be flexible with working hours to support team and customer demands.
Your Profile:
  • Strong communication skills, both verbal and written.
  • Outcome-driven approach to all actions.
  • Good organizational skills and housekeeping.
  • Team player with the ability to work independently and self-motivate.
  • Customer service and administration experience.
Our Offer:
  • 28 days Annual Leave.
  • Annual Pay Review.
  • Employee Bonuses.
  • Retirement Pension Plan.
  • Life Insurance.
  • Health Cash Plan.
  • Employee Assistance Programme.
  • Induction and E-Learnings.
  • Annual Flu Vaccination.
  • Eye Test.

  • Customer Service Resource Coordinator

    4 weeks ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. This role is responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in to resource management and on target.Key...

  • Customer Service Resource Coordinator

    4 weeks ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. This role is responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in to resource management and on target.Key...

  • Customer Service Resource Coordinator

    4 weeks ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. As a key member of our support services team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...

  • Customer Service Resource Coordinator

    4 weeks ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. As a key member of our support services team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...

  • Customer Service Resource Coordinator

    4 weeks ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. As a key member of our support services team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...

  • Customer Service Resource Coordinator

    4 weeks ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. As a key member of our support services team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...

  • Customer Service Resource Coordinator

    3 weeks ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job DescriptionThe Customer Service Resource Coordinator plays a crucial role in managing the Field Service Engineers' resource diary. This position requires excellent customer relations skills, commercial acumen, and the ability to develop and sustain relationships with key stakeholders.Key ResponsibilitiesManage the Field Service Engineers' resource diary...

  • Customer Service Resource Coordinator

    3 weeks ago

    London, Greater London, United Kingdom Customer Labs Full time

    About the RoleWe are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. As a key member of our customer service team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on target.Key Responsibilities:Manage the Field Service...

  • Customer Experience Coordinator

    4 weeks ago

    London, Greater London, United Kingdom BELFOR Property Restoration Full time

    Job Title: Customer Experience CoordinatorWe are seeking a highly skilled Customer Experience Coordinator to join our team at BELFOR Property Restoration in South London.About the RoleThe Customer Experience Coordinator will be responsible for providing exceptional customer service, ensuring accurate data input, and acting as a key liaison point between...

  • Customer Experience Coordinator

    4 weeks ago

    London, Greater London, United Kingdom BELFOR Property Restoration Full time

    Job Title: Customer Experience CoordinatorWe are seeking a highly skilled Customer Experience Coordinator to join our team at BELFOR Property Restoration in South London.About the RoleThe Customer Experience Coordinator will be responsible for providing exceptional customer service, ensuring accurate data input, and acting as a key liaison point between...

  • Customer Experience Coordinator

    3 weeks ago

    London, Greater London, United Kingdom The Modern House Full time

    The Customer Experience Coordinator plays a vital role in ensuring our sales team's success by providing exceptional customer care and administrative support.Key Responsibilities:Respond to inbound viewing enquiries and convert them into viewings by coordinating with internal and external stakeholders.Engage with our freelance viewing host network to ensure...

  • Customer Experience Coordinator

    2 months ago

    London, Greater London, United Kingdom The Scouts Association Full time

    About the RoleWe are seeking a highly skilled Customer Experience Coordinator to join our team at The Scouts Association. As a key member of our team, you will play a pivotal role in delivering exceptional customer experiences and ensuring the seamless delivery of safe, high-quality adventures.Key ResponsibilitiesProvide exceptional customer service across...

  • Customer Experience Coordinator

    2 months ago

    London, Greater London, United Kingdom The Scouts Association Full time

    About the RoleWe are seeking a highly skilled Customer Experience Coordinator to join our team at The Scouts Association. As a key member of our team, you will play a pivotal role in delivering exceptional customer experiences and ensuring the seamless delivery of safe, high-quality adventures.Key ResponsibilitiesProvide exceptional customer service across...

  • Customer Experience Manager

    4 weeks ago

    London, Greater London, United Kingdom The Learning Experience #351 Full time

    Job Title: Communications & Customer Experience ManagerWe are seeking a highly skilled Communications & Customer Experience Manager to join our team at The Learning Experience #351. This is an exciting opportunity to work in a fast-paced corporate environment and contribute to the success of our Property Management services line in London.About the Role:This...

  • Customer Experience Manager

    4 weeks ago

    London, Greater London, United Kingdom The Learning Experience #351 Full time

    Job Title: Communications & Customer Experience ManagerWe are seeking a highly skilled Communications & Customer Experience Manager to join our team at The Learning Experience #351. This is an exciting opportunity to work in a fast-paced corporate environment and contribute to the success of our Property Management services line in London.About the Role:This...

  • Customer Experience Manager

    4 weeks ago

    London, Greater London, United Kingdom The Learning Experience #351 Full time

    Job Title: Communications & Customer Experience ManagerWe are seeking a highly skilled Communications & Customer Experience Manager to join our team at The Learning Experience #351. This is an exciting opportunity to work in a fast-paced corporate environment and contribute to the success of our Property Management services line in London.About the Role:This...

  • Customer Experience Manager

    4 weeks ago

    London, Greater London, United Kingdom The Learning Experience #351 Full time

    Job Title: Communications & Customer Experience ManagerWe are seeking a highly skilled Communications & Customer Experience Manager to join our team at The Learning Experience #351. This is an exciting opportunity to work in a fast-paced corporate environment and contribute to the success of our Property Management services line in London.About the Role:This...

  • Customer Experience Coordinator

    4 weeks ago

    London, Greater London, United Kingdom BELFOR Property Restoration Full time

    Job Title: Customer Experience CoordinatorWe are seeking a highly skilled and experienced Customer Experience Coordinator to join our team at BELFOR Property Restoration. As a key member of our service centre, you will be responsible for providing exceptional customer service and ensuring that our customers receive the highest level of support and care.Your...

  • Customer Experience Coordinator

    4 weeks ago

    London, Greater London, United Kingdom BELFOR Property Restoration Full time

    Job Title: Customer Experience CoordinatorWe are seeking a highly skilled and experienced Customer Experience Coordinator to join our team at BELFOR Property Restoration. As a key member of our service centre, you will be responsible for providing exceptional customer service and ensuring that our customers receive the highest level of support and care.Your...

  • Customer Experience Coordinator

    3 weeks ago

    London, Greater London, United Kingdom LegalAndGeneral Full time

    {"title": "Customer Care Coordinator", "description": "Job OverviewWe are seeking a highly skilled and motivated Customer Care Coordinator to join our team. As a key member of our customer service team, you will be responsible for ensuring that our customers receive exceptional service and support.Key ResponsibilitiesConduct site visits to ensure that new...