Collections Specialist
4 weeks ago
Are you passionate about delivering exceptional customer service and resolving financial challenges?
At Novuna Business Finance, we're committed to helping companies thrive through flexible finance solutions. Our diverse customer base and focus on sustainability make us an exciting place to work.
We're proud to be a Top 50 Inclusive employer and a Glassdoor Top 50 Employer. Our team is dedicated to making a difference, and we're looking for like-minded individuals to join us.
The role involves identifying and recording customer vulnerability, negotiating fair solutions, and working collaboratively with colleagues. You'll have the opportunity to make a real impact and develop your skills in a dynamic environment.
Some key responsibilities include:
- Negotiating and delivering customer solutions for payment arrangements, forbearance, and rescheduling
- Ensuring all arrears are collected in line with forecast numbers
- Actively identifying vulnerable customers and delivering fair outcomes
- Working to and adhering to corporate governance and processes
We're looking for individuals with excellent communication skills, particularly on the telephone, and experience in negotiating fair outcomes. You'll also have the ability to work collaboratively, prioritize your workload, and deal with customers sensitively and with empathy.
As a valued member of our team, you'll enjoy a market-benchmarked salary, excellent bonus scheme, and a range of benefits, including flexible hybrid working, 25 days' holiday, and a wellbeing package.
Interested in joining our team? Start your application today and discover what Novuna can offer you.
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Collections Specialist
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Staines-upon-Thames, Surrey, United Kingdom Novuna Full timeAbout the RoleWe are seeking a skilled Collections Executive to join our team at Novuna Business Finance. As a key member of our collections team, you will play a vital role in supporting our customers who are facing financial challenges.Key ResponsibilitiesNegotiate and deliver fair solutions for customer repayments, ensuring timely and accurate collection...
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Staines-upon-Thames, Surrey, United Kingdom Novuna Full timeAbout the RoleWe are seeking a skilled Collections Executive to join our team at Novuna Business Finance. As a key member of our collections team, you will play a vital role in supporting our customers who are facing financial challenges.Key ResponsibilitiesNegotiate and deliver fair solutions for customer repayments, ensuring timely resolution of...
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Collections Specialist
1 month ago
Staines-upon-Thames, Surrey, United Kingdom Novuna Full timeAbout the RoleWe are seeking a skilled Collections Executive to join our team at Novuna Business Finance. As a key member of our collections team, you will play a vital role in supporting our customers who are facing financial challenges.Key ResponsibilitiesNegotiate and deliver fair solutions for customer repayments, ensuring timely resolution of...
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Collections Specialist
1 month ago
Staines-upon-Thames, Surrey, United Kingdom Novuna Full timeAre you passionate about delivering exceptional customer service and resolving financial challenges?At Novuna Business Finance, we're looking for a skilled Collections Executive to join our team. As a key member of our collections team, you'll play a vital role in supporting our customers who are facing financial difficulties.Key Responsibilities:Negotiate...
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Collections Specialist
1 month ago
Staines-upon-Thames, Surrey, United Kingdom Novuna Full timeAre you passionate about delivering exceptional customer service and resolving financial challenges?At Novuna Business Finance, we're looking for a skilled Collections Executive to join our team. As a key member of our collections team, you'll play a vital role in supporting our customers who are facing financial difficulties.Key Responsibilities:Negotiate...
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Collections Specialist
1 month ago
Staines-upon-Thames, Surrey, United Kingdom Novuna Full timeAbout the RoleWe are seeking a skilled Collections Executive to join our team at Novuna Business Finance. As a key member of our collections team, you will play a vital role in supporting our customers who are facing financial challenges.Key ResponsibilitiesNegotiate and deliver fair solutions for customer repayments, ensuring timely and accurate recording...
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Collections Specialist
1 month ago
Staines-upon-Thames, Surrey, United Kingdom Novuna Full timeAbout the RoleWe are seeking a skilled Collections Executive to join our team at Novuna Business Finance. As a key member of our collections team, you will play a vital role in supporting our customers who are facing financial challenges.Key ResponsibilitiesNegotiate and deliver fair solutions for customer repayments, ensuring timely and accurate recording...
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Collections Specialist
1 month ago
Staines-upon-Thames, Surrey, United Kingdom Novuna Full timeAbout the RoleWe are seeking a skilled Collections Executive to join our team at Novuna Business Finance. As a key member of our collections team, you will play a vital role in supporting our customers who are facing financial challenges.Key ResponsibilitiesNegotiate and deliver fair solutions for customer repayments, ensuring timely and accurate recording...
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Collections Specialist
1 month ago
Staines-upon-Thames, Surrey, United Kingdom Novuna Full timeAbout the RoleWe are seeking a skilled Collections Executive to join our team at Novuna Business Finance. As a key member of our collections team, you will play a vital role in supporting our customers who are facing financial challenges.Key ResponsibilitiesNegotiate and deliver fair solutions for customer repayments, ensuring timely and accurate recording...
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