Collections Specialist

4 weeks ago


StainesuponThames, Surrey, United Kingdom Novuna Full time

Are you passionate about delivering exceptional customer service and resolving financial challenges?

At Novuna Business Finance, we're committed to helping companies thrive through flexible finance solutions. Our diverse customer base and focus on sustainability make us an exciting place to work.

We're proud to be a Top 50 Inclusive employer and a Glassdoor Top 50 Employer. Our team is dedicated to making a difference, and we're looking for like-minded individuals to join us.

The role involves identifying and recording customer vulnerability, negotiating fair solutions, and working collaboratively with colleagues. You'll have the opportunity to make a real impact and develop your skills in a dynamic environment.

Some key responsibilities include:

  • Negotiating and delivering customer solutions for payment arrangements, forbearance, and rescheduling
  • Ensuring all arrears are collected in line with forecast numbers
  • Actively identifying vulnerable customers and delivering fair outcomes
  • Working to and adhering to corporate governance and processes

We're looking for individuals with excellent communication skills, particularly on the telephone, and experience in negotiating fair outcomes. You'll also have the ability to work collaboratively, prioritize your workload, and deal with customers sensitively and with empathy.

As a valued member of our team, you'll enjoy a market-benchmarked salary, excellent bonus scheme, and a range of benefits, including flexible hybrid working, 25 days' holiday, and a wellbeing package.

Interested in joining our team? Start your application today and discover what Novuna can offer you.


  • Collections Specialist

    2 months ago


    Staines-upon-Thames, Surrey, United Kingdom Novuna Full time

    About the RoleWe are seeking a skilled Collections Specialist to join our team at Novuna Business Finance. As a Collections Specialist, you will play a critical role in identifying and recording customer vulnerability by way of payment arrears at the earliest stage.Key ResponsibilitiesNegotiate and deliver appropriate customer solutions for payment...


  • Staines-upon-Thames, Surrey, United Kingdom Novuna Full time

    Are you passionate about delivering exceptional customer service and supporting individuals facing financial challenges?At Novuna Business Finance, we help companies achieve their ambitions through flexible finance solutions. Our diverse business customers benefit from our commitment to sustainability, particularly those building a better tomorrow.We're...


  • Staines-upon-Thames, Surrey, United Kingdom Novuna Full time

    About the RoleWe are seeking a skilled Collections Executive to join our team at Novuna Business Finance. As a key member of our collections team, you will play a vital role in supporting our customers who are facing financial challenges.Key ResponsibilitiesNegotiate and deliver fair solutions for customer repayments, ensuring timely and accurate collection...


  • Staines-upon-Thames, Surrey, United Kingdom Novuna Full time

    About the RoleWe are seeking a skilled Collections Executive to join our team at Novuna Business Finance. As a key member of our collections team, you will play a vital role in supporting our customers who are facing financial challenges.Key ResponsibilitiesNegotiate and deliver fair solutions for customer repayments, ensuring timely and accurate collection...


  • Staines-upon-Thames, Surrey, United Kingdom Novuna Full time

    About the RoleWe are seeking a skilled Collections Executive to join our team at Novuna Business Finance. As a key member of our collections team, you will play a vital role in supporting our customers who are facing financial challenges.Key ResponsibilitiesNegotiate and deliver fair solutions for customer repayments, ensuring timely resolution of...


  • Staines-upon-Thames, Surrey, United Kingdom Novuna Full time

    About the RoleWe are seeking a skilled Collections Executive to join our team at Novuna Business Finance. As a key member of our collections team, you will play a vital role in supporting our customers who are facing financial challenges.Key ResponsibilitiesNegotiate and deliver fair solutions for customer repayments, ensuring timely resolution of...


  • Staines-upon-Thames, Surrey, United Kingdom Novuna Full time

    Are you passionate about delivering exceptional customer service and resolving financial challenges?At Novuna Business Finance, we're looking for a skilled Collections Executive to join our team. As a key member of our collections team, you'll play a vital role in supporting our customers who are facing financial difficulties.Key Responsibilities:Negotiate...


  • Staines-upon-Thames, Surrey, United Kingdom Novuna Full time

    Are you passionate about delivering exceptional customer service and resolving financial challenges?At Novuna Business Finance, we're looking for a skilled Collections Executive to join our team. As a key member of our collections team, you'll play a vital role in supporting our customers who are facing financial difficulties.Key Responsibilities:Negotiate...


  • Staines-upon-Thames, Surrey, United Kingdom Novuna Full time

    About the RoleWe are seeking a skilled Collections Executive to join our team at Novuna Business Finance. As a key member of our collections team, you will play a vital role in supporting our customers who are facing financial challenges.Key ResponsibilitiesNegotiate and deliver fair solutions for customer repayments, ensuring timely and accurate recording...


  • Staines-upon-Thames, Surrey, United Kingdom Novuna Full time

    About the RoleWe are seeking a skilled Collections Executive to join our team at Novuna Business Finance. As a key member of our collections team, you will play a vital role in supporting our customers who are facing financial challenges.Key ResponsibilitiesNegotiate and deliver fair solutions for customer repayments, ensuring timely and accurate recording...


  • Staines-upon-Thames, Surrey, United Kingdom Novuna Full time

    About the RoleWe are seeking a skilled Collections Executive to join our team at Novuna Business Finance. As a key member of our collections team, you will play a vital role in supporting our customers who are facing financial challenges.Key ResponsibilitiesNegotiate and deliver fair solutions for customer repayments, ensuring timely and accurate recording...


  • Staines-upon-Thames, Surrey, United Kingdom Novuna Full time

    About the RoleWe are seeking a skilled Collections Executive to join our team at Novuna Business Finance. As a key member of our collections team, you will play a vital role in supporting our customers who are facing financial challenges.Key ResponsibilitiesNegotiate and deliver fair solutions for customer repayments, ensuring timely and accurate recording...


  • Staines-upon-Thames, Surrey, United Kingdom Novuna Full time

    Are you passionate about delivering exceptional customer service and resolving financial challenges?At Novuna Business Finance, we're committed to helping companies thrive through flexible finance solutions. Our diverse customer base requires a dedicated team to provide tailored support, and we're looking for a skilled Collections Executive to join our...


  • Staines-upon-Thames, Surrey, United Kingdom Novuna Full time

    Are you passionate about delivering exceptional customer service and resolving financial challenges?At Novuna Business Finance, we're committed to helping companies thrive through flexible finance solutions. Our diverse customer base requires a dedicated team to provide tailored support, and we're looking for a skilled Collections Executive to join our...


  • Staines-upon-Thames, Surrey, United Kingdom Novuna Full time

    Are you passionate about delivering exceptional customer service and resolving financial challenges?At Novuna Business Finance, we're committed to helping companies thrive through flexible finance solutions. Our diverse customer base requires a dedicated team to provide tailored support, and we're looking for a skilled Collections Executive to join our...


  • Staines-upon-Thames, Surrey, United Kingdom Novuna Full time

    Are you passionate about delivering exceptional customer service and resolving financial challenges?At Novuna Business Finance, we're committed to helping companies thrive through flexible finance solutions. Our diverse customer base requires a dedicated team to provide tailored support, and we're looking for a skilled Collections Executive to join our...


  • Staines-upon-Thames, Surrey, United Kingdom Novuna Full time

    Are you passionate about delivering exceptional customer service and resolving financial challenges?At Novuna Business Finance, we're committed to helping companies thrive through flexible finance solutions. Our diverse customer base and focus on sustainability make us an exciting place to work.We're proud to be a Top 50 Inclusive employer and a Glassdoor...


  • Staines-upon-Thames, Surrey, United Kingdom Novuna Full time

    Are you passionate about delivering exceptional customer service and resolving financial challenges?At Novuna Business Finance, we're committed to helping companies thrive through flexible finance solutions. Our diverse customer base and focus on sustainability make us an exciting place to work.We're proud to be a Top 50 Inclusive employer and a Glassdoor...


  • Staines-upon-Thames, Surrey, United Kingdom HTE Recruitment Full time

    Job Title: Air Freight Import SpecialistWe are seeking an experienced Air Freight Import Specialist to join our team at HTE Recruitment. As an Air Freight Import Specialist, you will be responsible for ensuring the smooth importation of air freight into the UK.Key Responsibilities:Generate import customs entries while ensuring compliance with HMRC...


  • Staines-upon-Thames, Surrey, United Kingdom Scrumconnect Consulting Full time £15,000 - £18,000

    About UsAt Scrumconnect Consulting, we are at the forefront of artificial intelligence and machine learning innovation. Our mission is to leverage cutting-edge AI technologies to solve complex problems and improve everyday life.Job DescriptionWe are seeking a passionate individual to join our team as an AI Development Specialist. As an AI Development...