Senior Network Engineer
5 hours ago
We are seeking a highly skilled Senior Network Engineer to join our team at M Group Services Limited T/A Magdalene Limited. As a key member of our network operations team, you will be responsible for managing our strategic network and ensuring seamless service handovers.
Key Responsibilities:- Manage network availability and resolve customer incidents and faults within agreed SLAs.
- Work with customers to meet their expectations and provide a single point of contact for network-related issues.
- Undertake or support rapid restoration of network fault resolution within SLA, ensuring that 3rd Party teams remain within agreed fault management guidelines.
- Take overall responsibility for technical support and issues arising within the environment at Data Centres, working with associated Service Desks to ensure correct action is taken.
- Investigate network problems identified using pro-active management tools and ensure incidents are escalated according to Operational Procedures.
- Build and maintain trusted relationships with key customer stakeholders.
- Capable of working to 2nd line support level on PDH, SDH & Radio Communications environment.
- Skills & Knowledge on both PDH/SDH networks delivered across fibre, copper and radio bearers.
- Understanding of network management and use of Network Management Platform tools.
- Proven track record of successfully prioritising simultaneous activities within SLA.
- Proven track record in complex delivery of multiple teams and interfaces.
- Self-motivating individual with ability to develop strong customer relationships and function in a team environment.
- Must be PC literate and competent with Word/Excel/Visio/MS Project.
- Industry Standard SDH, PDH, Telephony or IP accreditation qualifications.
- Recognised technical courses on related technical products and services.
- CCNA minimum.
- Approved best practice qualifications such as ITIL, ISO.
- Knowledge of high voltage substation environment 33kv-400kv or National Grid Services / Network.
We offer a range of benefits, including:
- 25 days annual leave plus bank holidays.
- 4% matched pension scheme.
- 2 x salary life assurance.
- Access to our staff discount portal.
- Health Cash Plan.
- Cycle to Work scheme.
- Employee assistance programme.
- Recruitment referral scheme.
- Payroll giving.
- Enhanced Family Leave.
We are committed to inclusivity and welcome applications from individuals who consider themselves as having a disability or long-term health condition. We are also interested in hearing from candidates who are currently serving in the military or have experience in the Armed Forces.
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