Service Desk Team Lead

4 weeks ago


Portsmouth, Portsmouth, United Kingdom Advanced Resource Managers Ltd Full time

We are seeking a highly skilled Service Desk Team Lead to oversee our 1st Line Support team in Portsmouth. As a key member of our IT support team, you will be responsible for ensuring excellent service delivery to clients through the management of reactive and proactive customer requests across multiple channels.

Key Responsibilities
  1. Lead and mentor the 1st Line Support team to deliver high-quality customer service.
  2. Develop and manage individual Performance Development Plans and conduct regular performance reviews.
  3. Recruit, train, and develop team members to enhance their technical and customer service skills.
  4. Oversee shift schedules to ensure adequate support coverage during business hours.

The successful candidate will have strong knowledge of ITSM platforms and ticketing systems, as well as experience in creating and maintaining support documentation.

The estimated salary for this position is £33,000 per annum.



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