Service Desk Team Lead
4 weeks ago
We are seeking a highly skilled Service Desk Team Lead to oversee our 1st Line Support team in Portsmouth. As a key member of our IT support team, you will be responsible for ensuring excellent service delivery to clients through the management of reactive and proactive customer requests across multiple channels.
Key Responsibilities- Lead and mentor the 1st Line Support team to deliver high-quality customer service.
- Develop and manage individual Performance Development Plans and conduct regular performance reviews.
- Recruit, train, and develop team members to enhance their technical and customer service skills.
- Oversee shift schedules to ensure adequate support coverage during business hours.
The successful candidate will have strong knowledge of ITSM platforms and ticketing systems, as well as experience in creating and maintaining support documentation.
The estimated salary for this position is £33,000 per annum.
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Service Desk Team Lead
4 weeks ago
Portsmouth, Portsmouth, United Kingdom Advanced Resource Managers Ltd Full timeJob OverviewWe are seeking a skilled Service Desk Team Lead to oversee a team of 1st Line Support Analysts. The ideal candidate will have excellent customer service skills and the ability to manage a support team effectively. Salary: £33,000.Key ResponsibilitiesLead and mentor the 1st Line Support team.Develop and manage individual Performance Development...
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Service Desk Team Lead
4 weeks ago
Portsmouth, Portsmouth, United Kingdom ARM Full time**Role Overview**We are seeking an experienced Technical Support Manager to lead a team of customer service specialists. The primary focus is on ensuring smooth operations, meeting service level agreements (SLAs), and fostering a positive team environment.Key ResponsibilitiesLead and mentor the customer support team, ensuring they deliver high-quality...
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Portsmouth Service Desk Technician
3 weeks ago
Portsmouth, Portsmouth, United Kingdom Sterling Bridge Limited Full time £30,000 - £35,000A challenging and rewarding role has become available for an experienced Service Desk Technician at a leading MSP in Portsmouth. This position offers the chance to develop your skills and expertise in cloud technologies, such as Azure AD, while working collaboratively as part of a dynamic team.The successful candidate will have a strong background in IT...
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Service Desk Operations Specialist
1 week ago
Portsmouth, Portsmouth, United Kingdom Bell Integration - Driving Digital Transformation Full timeJob OverviewBell Integration is a leading provider of IT services, and we're currently seeking an experienced Service Desk Analyst to join our team. As a key member of our support team, you'll play a vital role in ensuring the smooth operation of our IT services and providing exceptional support to our customers.Key ResponsibilitiesIncident ManagementResolve...
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IT Service Desk Specialist Role
4 weeks ago
Portsmouth, Portsmouth, United Kingdom Sterling Bridge Limited Full time £30,000 - £35,000About the PositionA talented 2nd Line MSP Engineer is required to join our team at Sterling Bridge Limited. The ideal candidate will have 2+ years of experience in a Service Desk Environment/MSP Environment and be proficient in Cloud Technologies. The role offers a competitive salary of £55,000 - £65,000, depending on experience, along with benefits such...
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Secondary Education Professional
4 weeks ago
Portsmouth, Portsmouth, United Kingdom Supply Desk Full timeAre you a passionate and enthusiastic educator looking for a new challenge? Supply Desk is currently seeking a qualified Cover Supervisor to join our team at a Secondary School in the Portsmouth area.This is a fantastic opportunity for someone with recent experience working in a similar role, ideally recently. As a Cover Supervisor, you will need to be...
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Product Development Lead
4 weeks ago
Portsmouth, Portsmouth, United Kingdom Lead Forensics Full time**Job Title:** Product Development LeadWe are looking for a skilled product development lead to oversee the development of our newest software products in a fast-paced SaaS environment.Craft intuitive user interfaces through collaboration with UX/UI designers and drive product growth.Support sales and customer success teams with product expertise and...
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Senior Cloud Engineer
4 weeks ago
Portsmouth, Portsmouth, United Kingdom Lead Forensics Full time**Lead Forensics: A Company Overview**We are a leading provider of SAAS solutions in the B2B Sales and Marketing space, serving clients across various industries.**The Job Description**This is a key role that will involve designing, implementing, and maintaining high-performing, highly available, and scalable cloud-based infrastructure solutions. The ideal...
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Maths Education Professional
3 weeks ago
Portsmouth, Portsmouth, United Kingdom Supply Desk Full timeAre you a qualified Maths teacher looking for a new challenge? Supply Desk is currently seeking an experienced Maths teacher to join our team at a mixed Secondary School in Chichester.Job SummaryWe are seeking a highly motivated and enthusiastic Maths teacher to teach KS3 and KS4 students. The successful candidate will be responsible for planning and...
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Cloud Architect Lead
2 weeks ago
Portsmouth, Portsmouth, United Kingdom Lead Forensics Full timeAbout UsLead Forensics is a leading SAAS company specializing in B2B Sales and Marketing solutions.We are a remote-first organization with physical infrastructure located in the Portsmouth area. Candidates must be based within reasonable travel time to our hosting locations.Design and implement scalable cloud architectures that meet business needs and drive...
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Cloud Infrastructure Lead
2 weeks ago
Portsmouth, Portsmouth, United Kingdom Lead Forensics Full timeCloud Engineer Wanted:We are seeking an experienced Cloud Engineer to join our team at Lead Forensics. As a Cloud Engineer, you will be responsible for designing and implementing scalable cloud architectures that meet business needs.About the Job:You will collaborate with software engineering teams using Agile/DevOps practices and write scripts and programs...
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Technical Lead
4 weeks ago
Portsmouth, Portsmouth, United Kingdom Lead Forensics Full timeAbout UsLead Forensics is a leading SAAS company with products in the B2B Sales and Marketing space.We are a remote-first organization, however, we do have physical infrastructure located in the Portsmouth area, therefore candidates must be located within reasonable travel time of our hosting locations.We are seeking a highly skilled Technical Lead to join...
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SaaS Product Manager Lead
4 weeks ago
Portsmouth, Portsmouth, United Kingdom Lead Forensics Full timeAbout the Role:We are seeking a talented Product Manager to lead the development of our SaaS product, driving innovation and growth through collaboration with our design team.Develop and implement product strategies to meet business objectives and customer needs.Collaborate with cross-functional teams to ensure seamless product delivery.Analyse customer...
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Front Desk Operations Specialist
4 weeks ago
Portsmouth, Portsmouth, United Kingdom Bighornlaw Full timeRole OverviewWe are seeking a highly skilled Front Desk Operations Specialist to join our team at The Hotel Portsmouth. This role is responsible for delivering exceptional customer experiences to guests, ensuring seamless operations, and maintaining the highest standards of service.
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Portsmouth Front Desk Agent
3 weeks ago
Portsmouth, Portsmouth, United Kingdom Bighornlaw Full timeAbout Our TeamAt The Hotel Portsmouth, we pride ourselves on delivering exceptional service to every guest. We are a team of dedicated professionals who share a passion for hospitality and a commitment to excellence.We are seeking a talented and customer-focused individual to join our team as a hotel front desk agent. As the first point of contact for our...
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Academic Support Manager
4 weeks ago
Portsmouth, Portsmouth, United Kingdom Supply Desk Full timeAbout the School">The school is a mixed Secondary School for students aged from 11 to 16 years with around 800 students in total. The school was graded as a Good School in its last Ofsted inspection and continues to perform well. We are currently looking for Teachers who:">Are outstanding classroom professionalsHave a clear knowledge and understanding of the...
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Education Support Specialist
4 weeks ago
Portsmouth, Portsmouth, United Kingdom Supply Desk Full timeCompany Overview: Supply Desk is a professional staffing agency connecting educators with schools in need of temporary support. Our mission is to provide high-quality, experienced cover supervisors to secondary schools across the UK.Job Description: We are seeking a dedicated and flexible Cover Supervisor to join our team on a long-term contract. The...
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Portsmouth-Based Geography Educator
4 weeks ago
Portsmouth, Portsmouth, United Kingdom Supply Desk Full timeJob Description:Supply Desk Limited is currently seeking a qualified and enthusiastic Geography Teacher to join our team at a Secondary School in Portsmouth. The successful candidate will be responsible for teaching Geography to students in Key Stage 3 and KS4.Key Duties:Deliver engaging and informative Geography lessonsMentor and guide students to achieve...
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Academic Support Role
4 weeks ago
Portsmouth, Portsmouth, United Kingdom Supply Desk Full timeWe are looking for a qualified Cover Supervisor to join our team at a Secondary School in Portsmouth. This is a fantastic opportunity for someone with recent experience working in a similar role, ideally recently.As a Cover Supervisor, you will need to be adaptable in covering a range of subjects and be confident with behaviour management. The successful...
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Portsmouth Office Lead
4 weeks ago
Portsmouth, Portsmouth, United Kingdom Lead Forensics Full timeKey ResponsibilitiesCustomer Analysis: Review customer contract terms and website data to identify potential uplift opportunities.Attention to Detail: Ensure all communications are accurate, reflecting correct pricing information and aligned with company policies and branding guidelines.Collaboration: Work closely with the billing, customer success, and...