Customer Service Advisor
4 weeks ago
This is an exciting opportunity to join our team as a Customer Service Advisor, where you will play a critical role in providing excellent customer service to our elderly customers.
Key Responsibilities- Taking of telephone and internet orders
- Making outbound calls to customers and prospects
- Supporting drivers with route planning for the next day's delivery rounds
- Ensuring each customer receives exemplary service on every contact
- Updating customer records and liaising with customer relatives as required
- Providing customers with information on how to cook, store, and re-order meals
- Preparing promotional literature and communicating new products or promotions to customers
- Searching for new business opportunities and sharing best practices with colleagues
To be successful in this role, you will need:
- Experience in a customer service role
- Confident use of a personal computer to manage and process orders
- Confident telephone manner
- Able to pay attention to detail and be accurate in your work
- Numerate and good written English, with a GCSE Maths and English standard or equivalent
- Able to work to deadlines
We are looking for individuals who are:
- Focused on excellent customer service
- Empathetic and caring
- Good listeners who can adapt their style to meet the needs of every customer
- Able to communicate and relate to people at all levels
- Proactive and able to work under their own initiative
- Competitive salary, accredited Living Wage employer
- 33 days holiday per year, including bank holidays
- Option to purchase up to 5 additional days holiday per year
- Discretionary annual bonus scheme
- Pension scheme, with employer matched contributions up to 4%
- Life assurance scheme worth at least 1x annual salary
- Free turkey or voucher at Christmas
- apetito perks scheme, including salary sacrifice options and retail discounts
We are a family-owned business dedicated to making a real difference and creating outstanding meals to be proud of. We develop a range of products designed to enhance health and well-being for all our customers.
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