Customer Service Advisor

4 weeks ago


Edenbridge, Kent, United Kingdom Apetito Limited Full time
Job DescriptionRole Overview

This is an exciting opportunity to join our team as a Customer Service Advisor, where you will play a critical role in providing excellent customer service to our elderly customers.

Key Responsibilities
  • Taking of telephone and internet orders
  • Making outbound calls to customers and prospects
  • Supporting drivers with route planning for the next day's delivery rounds
  • Ensuring each customer receives exemplary service on every contact
  • Updating customer records and liaising with customer relatives as required
  • Providing customers with information on how to cook, store, and re-order meals
  • Preparing promotional literature and communicating new products or promotions to customers
  • Searching for new business opportunities and sharing best practices with colleagues
About You

To be successful in this role, you will need:

  • Experience in a customer service role
  • Confident use of a personal computer to manage and process orders
  • Confident telephone manner
  • Able to pay attention to detail and be accurate in your work
  • Numerate and good written English, with a GCSE Maths and English standard or equivalent
  • Able to work to deadlines
Personal Qualities

We are looking for individuals who are:

  • Focused on excellent customer service
  • Empathetic and caring
  • Good listeners who can adapt their style to meet the needs of every customer
  • Able to communicate and relate to people at all levels
  • Proactive and able to work under their own initiative
Company Benefits
  • Competitive salary, accredited Living Wage employer
  • 33 days holiday per year, including bank holidays
  • Option to purchase up to 5 additional days holiday per year
  • Discretionary annual bonus scheme
  • Pension scheme, with employer matched contributions up to 4%
  • Life assurance scheme worth at least 1x annual salary
  • Free turkey or voucher at Christmas
  • apetito perks scheme, including salary sacrifice options and retail discounts
Our Values

We are a family-owned business dedicated to making a real difference and creating outstanding meals to be proud of. We develop a range of products designed to enhance health and well-being for all our customers.



  • Edenbridge, Kent, United Kingdom KHR - Recruitment Specialists Full time

    Customer Services AdvisorAn exciting opportunity has arisen for an experienced Customer Services Advisor to join our team at KHR - Recruitment Specialists.Main Responsibilities:Process customer enquiries following company procedures and work with relevant teams to ensure effective involvement.Access Global pricing system to prepare quotations for standard...


  • Edenbridge, Kent, United Kingdom Pybus Recruitment Full time

    Role OverviewWe are seeking a skilled Service Advisor to join our luxury automotive dealership in Edenbridge, Kent. As a Service Advisor, you will play a crucial role in delivering exceptional customer service and ensuring a seamless experience for our clients.Job DescriptionThe successful candidate will be responsible for:Providing outstanding levels of...


  • Edenbridge, Kent, United Kingdom Pybus Recruitment Full time

    We are seeking a highly skilled and experienced Service Advisor to join our team at Pybus Recruitment. As a Service Advisor, you will be responsible for providing exceptional levels of customer service and ownership throughout the customer's experience.About the RoleThis is an exciting opportunity to work with a prestigious car brand in Edenbridge, Kent. You...


  • Edenbridge, Kent, United Kingdom Pybus Recruitment Full time

    Role OverviewWe are seeking a skilled and confident Service Advisor to join our team at Pybus Recruitment. As a Service Advisor, you will play a vital role in ensuring our customers receive a seamless and exceptional service experience.Key ResponsibilitiesProvide exceptional levels of customer service and ownership throughout the customer's experience.Ensure...

  • Parts Advisor

    2 weeks ago


    Edenbridge, Kent, United Kingdom Harwoods Ltd Full time

    Job DescriptionThis is an exciting opportunity to join our team at Harwoods Ltd, as a Parts Advisor. In this role, you will be responsible for gaining an understanding and knowledge of all aspects of the parts department, while working towards becoming a certified expert in this field.Company OverviewHarwoods Ltd is a values-led, family-owned automotive...


  • Edenbridge, Kent, United Kingdom Harwoods Ltd Full time

    Job PurposeThe role of the Parts Department Assistant is to:Gain an understanding and knowledge of all aspects of the parts department, throughout a period of introduction.Key ResponsibilitiesReceive, record and bin parts and consumables from manufacturer and other suppliers, ensuring accuracy of stock deliveries against agreed orders.Identify, locate,...


  • Edenbridge, Kent, United Kingdom Lingfield Park Resort Full time

    **About the Role:**At Lingfield Park Resort, we are seeking a dedicated individual to join our Food and Beverage team as a Hospitality Service Provider. As a key member of our team, you will be responsible for delivering exceptional customer service in our Hotel Bar and Restaurant.**Responsibilities:**We are looking for someone who is enthusiastic about...


  • Edenbridge, Kent, United Kingdom Bennett and Game Recruitment LTD Full time

    Service Coordinator Job OpportunityBennett and Game Recruitment LTD is seeking a skilled Service Coordinator to join their team at a leading HVAC company with a strong presence in the UK market.Key Responsibilities:Coordinate service activities for a range of HVAC equipment across the UK.Ensure seamless communication with customers and internal teams.Manage...


  • Edenbridge, Kent, United Kingdom Rubber Duck Cars Full time

    About Rubber Duck CarsWe are an automotive retailer representing prestigious luxury car brands throughout the South of the UK, committed to delivering exceptional service and expertise to our customers.Job SummaryWe are seeking a highly skilled Motor Vehicle Technician to join our team at our Edenbridge dealership. As a key member of our technical team, you...


  • Edenbridge, Kent, United Kingdom Avery Healthcare Full time

    Are you a caring and compassionate individual with a passion for delivering exceptional customer service? Do you enjoy working in a fast-paced environment and thrive under pressure? If so, we would love to hear from you!Avery Healthcare is seeking a Hospitality and Services Assistant to join our team in this exciting new role. As a key member of our...


  • Edenbridge, Kent, United Kingdom Getting In Limited Full time

    About the ApprenticeshipThe Leisure Team Member Apprenticeship L2 is an excellent opportunity for individuals who are passionate about fitness and customer service. Throughout this apprenticeship, you will gain valuable experience and skills, including Level 2 in Fitness Instructing, Level 1&2 Swim Teaching, and NPLQ Lifeguarding Qualifications.Job...


  • Edenbridge, Kent, United Kingdom Avery Healthcare Full time

    About the RoleWe are seeking a warm and enthusiastic individual to join our team as a Dining Services Host/Hostess. As a key member of our team, you will play a vital role in delivering exceptional culinary services to our residents.Key Responsibilities:Prepare and serve trollies and clean satellite kitchens, ensuring high standards of cleanliness and...


  • Edenbridge, Kent, United Kingdom Pertemps TM Full time

    Main Responsibilities:Effective communication with internal and external clients to ensure seamless service delivery.Organisation and management of relevant data, including electronic planners, to support efficient service provision.Facilitation of follow-up calls and communication with clients to keep them informed of progress.Acting as a liaison between...

  • Car Sales Specialist

    4 weeks ago


    Edenbridge, Kent, United Kingdom Pybus Recruitment Full time

    **Job Title:** Sales Executive - Premium Car Brand**Job Summary:**We are seeking an experienced Sales Executive to join our team at our premium and luxury dealership in Edenbridge. The successful candidate will have a proven track record in delivering first-class customer service and a drive to exceed targets.**Key Responsibilities:**Follow the manufacturer...

  • IT Support Specialist

    3 weeks ago


    Edenbridge, Kent, United Kingdom Flexicruit Full time

    Are you looking for a challenging role in IT that combines problem-solving and customer service? As an IT Helpdesk Analyst at Flexicruit, you will be providing first-line technical support to our clients customers via phone and remote assistance.The ideal candidate is passionate about IT and customer service, with a natural ability to communicate confidently...


  • Edenbridge, Kent, United Kingdom Paydens Group Full time

    Job OverviewAt Paydens Group, we are seeking an experienced and customer-focused Clinical Operations Manager to join our team as a Pharmacy Retail Co-Ordinator. This exciting opportunity will allow you to leverage your leadership skills and passion for healthcare to create exceptional retail experiences for our customers.Salary InformationWe offer a...


  • Edenbridge, Kent, United Kingdom Flexicruit Full time

    Flexicruit is seeking an enthusiastic and proactive IT Helpdesk Analyst to join their dynamic IT Services team in Edenbridge, Kent.As a key member of the team, you will provide first-line technical support to clients via phone and remote assistance, troubleshooting and resolving technical issues, logging and managing tickets in the CRM system, and helping...


  • Edenbridge, Kent, United Kingdom Paydens Group Full time

    Pharmacy Retail Co-Ordinator OpportunityWe are seeking a diligent and proactive individual to join our team as a Pharmacy Retail Co-Ordinator at Paydens Group.Your Key Responsibilities:Oversee the daily operations of the retail side of the pharmacy, ensuring efficiency and customer satisfaction.Collaborate with the Pharmacy Manager to implement merchandising...


  • Edenbridge, Kent, United Kingdom Octane Recruitment Full time

    MOT Tester VacancyWe are seeking a skilled and certified MOT Tester to join our dynamic team at Octane Recruitment. Our client’s independent site is looking for a dedicated professional to ensure customers receive the highest standards of vehicle testing and safety.Key Responsibilities:• Conduct thorough and accurate vehicle inspections• Ensure all...


  • Edenbridge, Kent, United Kingdom Flat Fee Recruiter Full time

    Are you passionate about technology and eager to develop your skills in a dynamic environment?We have an exciting opportunity for a Trainee Apple Certified Technician to join our client's busy repair centre in Edenbridge, Kent.As a member of our team, you will play a vital role in diagnosing and repairing Apple devices, ensuring each repair meets Apple's...