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Data Management Specialist
2 months ago
Job Title: Self Pay Sales Team Leader
Job Summary:
We are seeking a highly motivated and experienced leader to join our team as a Self Pay Sales Team Leader. As a key member of our sales team, you will be responsible for driving operational performance, managing a team of administrators, and ensuring excellent customer service.
Key Responsibilities:
- Team Leadership: Lead a team of administrators to achieve operational excellence, drive performance, and ensure high standards of customer service.
- Operational Management: Manage the day-to-day operations of the sales team, including workload planning, resource allocation, and process improvement.
- Customer Service: Ensure that all customer interactions are handled in a timely and professional manner, delivering high standards of service at all times.
- Performance Management: Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement strategies to drive performance.
- Communication: Maintain effective communication with the Patient Admissions Manager, Director of Shared Services, SMT, and HoDs to ensure seamless collaboration and information sharing.
- Delegation: Deputize for the Outpatient Appointments Manager in their absence, ensuring continuity of operations and customer service.
Requirements:
- Leadership Skills: Proven leadership experience, with the ability to motivate and inspire a team to achieve excellence.
- Operational Management: Strong operational management skills, with the ability to analyze data, identify areas for improvement, and implement strategies to drive performance.
- Customer Service: Excellent customer service skills, with the ability to handle customer interactions in a professional and timely manner.
- Communication: Effective communication skills, with the ability to maintain relationships with stakeholders and ensure seamless collaboration.
- Adaptability: Ability to adapt to changing priorities, workloads, and deadlines, with a flexible and proactive approach.
Benefits:
- Competitive Salary: A competitive salary package, reflecting your skills and experience.
- Comprehensive Benefits: A comprehensive benefits package, including 35 days annual leave, employer and employee contributory pension, and private medical insurance.
- Professional Development: Opportunities for professional development, including training and development courses, to enhance your skills and knowledge.
About Us:
Spire Healthcare Group plc is a leading private healthcare provider, committed to delivering high-quality patient care and excellent customer service. We are proud of our heritage and values, which drive our pursuit of excellence and commitment to our people.
