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Pension Scheme Administrator

2 months ago

Brighton, Brighton and Hove, United Kingdom Legal & General Resources Limited Full time
About the Role

We are seeking a highly skilled Pensions Administrator to join our team at Legal & General Resources Limited. As a Pensions Administrator, you will play a critical role in maintaining scheme data and administering individual member records, ensuring that customers receive tailored information and excellent customer outcomes.

Key Responsibilities
  • Customer Service: Ensure customers have sufficient information to understand their pension scheme benefits and any action required.
  • Claims Resolution: Organize and manage the provision of service to give priority to customers submitting claims or complaints.
  • Pension Scheme Administration: Provide an efficient claims service to individual scheme members, intermediaries, and Trustees by establishing how each pension scheme operates.
  • Data Management: Accurately record workflow on to the appropriate system, maintaining effectiveness, efficiency, and quality checking according to the prescribed QA framework.
  • Conduct Risk Management: Ensure that all business processes and internal controls within your role are designed and performed in a way that delivers good customer outcomes and demonstrates effective management of conduct risk.
Requirements
  • Customer Service Skills: Provide excellent customer service and ensure that customers receive tailored information.
  • Communication Skills: Possess good communication skills to effectively communicate with customers, intermediaries, and Trustees.
  • Teamwork: Understand your role within the team and contribute constructively as required.
What We Offer
  • Competitive Salary: A competitive salary package that rewards performance and behavior.
  • Benefits: A range of benefits, including performance-related bonuses, pension contributions, life assurance, private medical insurance, and holiday entitlement.