Senior Operations Manager
4 weeks ago
About the Role:
We are seeking a highly skilled and experienced Team Manager to lead our team in delivering exceptional service to our service users. As a Team Manager, you will be responsible for the operational management of the team, including supervision, appraisal, performance, and sickness management.
About You:
- You will have a degree-level qualification or equivalent experience.
- Excellent interpersonal skills to engage, build relationships, and influence at all levels.
- Ability to lead, inspire, and develop a team.
- Adaptable and able to work in a challenging and changeable environment.
- Working knowledge and understanding of substance misuse issues and the ability to recognise the indicators of increasingly chaotic and risky misuse of substances amongst Service Users.
- Experience in managing a caseload of Service Users with complex needs.
- Proven track record in managing incidents of challenging behaviour.
- Experience of culture and change management, staff engagement, and service improvement.
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