Strategic Damp and Mould Manager

5 days ago

London, Greater London, United Kingdom Reed Full time
Job Description

We are seeking a highly skilled and experienced Strategic Damp and Mould Manager to lead our dedicated damp and mould team. This is a pivotal role in ensuring the safety and comfort of our customers by adopting a zero-tolerance approach to damp and mould issues.

Key Responsibilities
  • Strategic Leadership: Act as the strategic lead for the management of all damp and mould cases, ensuring a customer-focused service and structural management to completion.
  • Team Development: Develop and guide a new team to deliver high-standard core services.
  • Team Management: Manage two damp and mould surveyors, two administrators, and oversee the specialist in-house D&M operatives.
  • Zero-Tolerance Policy: Uphold a zero-tolerance policy to D&M, ensuring alignment with legislative standards.
  • Legislative Compliance: Stay abreast of new guidance or legislation, adapting processes to meet statutory obligations and customer safety.
  • Trend Analysis: Identify trends in D&M occurrences and focus on permanent solutions to prevent recurrence.
  • Collaboration: Collaborate with the Housing Team to collectively resolve customer issues.
  • Performance Management: Responsible for achieving key performance targets, providing monitoring reports and action plans.
  • Budget Management: Lead in setting and monitoring maintenance budgets and contributing to Value for Money efficiencies.
  • Contract Management: Procure partnering contractors for complex D&M remedial works and manage contractor performance.
  • Partnerships: Work with external agencies and partners to develop proactive approaches to combat D&M.
  • IT Systems: Utilize IT systems effectively to manage caseloads.
  • Customer Education: Educate and provide guidance to customers for the mitigation of D&M.
  • Team Oversight: Work closely with the maintenance manager to maintain core values and oversight of cases.
Requirements
  • Experience: Minimum 5 years' experience in property maintenance.
  • Team Management: Experience managing a technical team.
  • Damp and Mould Knowledge: Thorough understanding of damp and mould causation and remediation solutions.
  • Project Delivery: Track record of successfully delivering and embedding new projects.
  • Root Cause Analysis: Root cause analysis and diagnosing complex building defects.
  • Building Pathology: Understanding of building pathology and design.
  • Contract Management: Experience in procuring contracts and knowledge of procurement routes.
  • Efficiency: Ability to identify efficiencies and implement new processes.
  • Contractor Management: Managing contractor performance using contract management frameworks.
  • Customer Care: Excellent customer care and communication skills.
  • Legislative Knowledge: Knowledge of building, health and safety, and CDM legislation.
  • Construction Knowledge: Understanding of traditional and modern construction practices in housing.
  • Building Contracts: Knowledge of building contracts common in maintenance.
  • Tendering: Ability to draft tender documents/specifications/schedules of works.
  • Flexibility: Flexible working hours, including evening meetings.
  • IT Skills: Excellent IT skills, analytical modelling, and insight analysis.
  • HHSRS Knowledge: Awareness of HHSRS applications and surveys.
Qualifications
  • Qualifications: Minimum HNC in construction, building, or equivalent experience.
Benefits
  • Competitive Salary: Competitive salary and terms.
  • Car Use: Essential car use provisions.
  • Professional Development: Opportunities for professional development and growth within a dedicated team.

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