Legal Professional

23 hours ago


Northampton, Northamptonshire, United Kingdom Meraki Talent Ltd Full time

About the Role:

As a senior Legal Counsel, you will play a critical role in shaping our customer complaints framework and ensuring that we deliver exceptional results for our customers. With your expertise in consumer protection law and dispute resolution, you will help us navigate complex complaints and resolve issues efficiently.

Your Key Responsibilities:

  • Provide expert legal guidance on customer complaints and dispute resolution processes.
  • Develop and implement effective complaints-handling policies in collaboration with cross-functional teams.
  • Lead the legal response to complaints, including drafting settlement agreements and advising on potential litigation risks.
  • Maintain strong relationships with regulatory bodies, ombudsman services, and external legal counsel where needed.
  • Monitor trends in complaints and provide strategic advice to mitigate legal and reputational risks.

What We Offer:

  • Competitive salary: £60,000 - £80,000 per annum.
  • Comprehensive benefits package, including health insurance and pension scheme.
  • Ongoing professional development and career growth opportunities.
  • A supportive and collaborative work environment with a focus on work-life balance.

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