Support Services Officer

3 weeks ago


Aylesford, Kent, United Kingdom Lumina Energy Full time

**Discover a rewarding career at Lumina Energy**

We are committed to delivering exceptional services to our customers and we are seeking an experienced Support Services Officer to join our Holiday Activities and Food (HAF) programme team on a temporary maternity cover contract basis.

The ideal candidate will have a proven track record of providing high-level business support and be able to work effectively in a hybrid or office environment at our Kent locations.

**Responsibilities and Key Performance Indicators (KPIs):**

Your key responsibilities will include:

  • Providing administrative support to the HAF Coordinator and team, including diary management, allocating work, reviewing correspondence and tracking replies within agreed timescales.
  • Developing and overseeing administrative tracking systems, monitoring initiatives, projects, correspondence and complaints.
  • Oversleeping the development and review of the HAF Team's systems, including the database and filing systems, ensuring files are up-to-date and systems are effective.
  • Researching, coordinating and analysing data within defined parameters, chasing individual responses to ensure reports are prepared and submitted on time.
**Salary and Benefits:**

The salary for this position is £22,148 to £25,384 per annum, dependent on experience. You will also enjoy a comprehensive benefits package, including:

  • 25 days annual leave (full-time equivalent).
  • Cycle to work scheme.
  • Life assurance cover.
  • Access to Kent Rewards.
  • A culture of progression and development.
  • Flexible working arrangements.


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