Luxury Travel Consultant

2 days ago


London, Greater London, United Kingdom Belmond Management Limited Full time

We're looking for a Luxury Travel Consultant to join our team at Belmond Management Limited. Based in London, this role offers an exciting opportunity to work in the heart of Europe's vibrant capital.

Job Overview:

As a key member of our team, you'll be responsible for delivering exceptional customer service and support to our guests. Your primary responsibilities will include:

  • Collaborating with on-property operations teams to ensure seamless guest experiences.
  • Meeting SLA targets for response times and case classification accuracy in Salesforce Omnichannel.
  • Providing expert knowledge of luxury travel and hospitality industries.
Requirements:

To succeed in this role, you'll need:

  • 1-2 years' experience in a similar role, preferably within luxury travel or hospitality.
  • Excellent computer skills, including MS Office and reservation programs.
  • A competitive salary (£28,000 - £35,000 per annum) and bonus scheme.
What We Offer:

We offer a comprehensive range of benefits, including:

  • Enhanced maternity and paternity pay.
  • Team social events and wellness programme throughout the year.
  • Further learning & development opportunities within Belmond.


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