Senior Administrative Service Manager

8 hours ago


Bath, Bath and North East Somerset, United Kingdom Novia Financial plc Full time
About the Role

The successful candidate will oversee the day-to-day administration and service delivery requirements of the team, ensuring all work is processed to the highest standard and within specified service level agreements.

Key Responsibilities:

  • Investigate and resolve complaints, breaches, and escalated queries, in addition to other areas of the business, to develop a market-leading service delivery operation.
  • Provide direction and support to the team, enabling them to perform their roles accurately and effectively.
  • Meet all Financial Conduct Authority (FCA) regulatory requirements.

We welcome our employees to work hybrid schedules, allowing for collaboration, networking, and team synergy. This role is part of our Training & Competency Scheme to meet FCA supervision requirements.

This position requires relevant qualifications, such as the CISI Investment Operations Certificate (IOC) – level 3, which includes introductory, regulatory, and technical units. We will support you in achieving necessary qualifications, if not already held.

Suitable Qualifications:

  • CISI Investment Operations Certificate (IOC) – level 3
  • Other equivalent qualifications accepted

Job Requirements:

  • A minimum of one year's proven track record in administration, in a team lead or supervisory role.
  • Strong knowledge of SIPP, Drawdown, GIA, ISA, and Offshore Bond concepts.
  • Financial Services qualifications (e.g., Level 3).

Please note that this role requires you to achieve appropriate qualifications within your first two years in-role.

Estimated Salary: £45,000 - £55,000 per annum



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