Global Relocation Expert

2 weeks ago

Basingstoke, United Kingdom Alchemy Global Talent Solutions Full time

About the Role

Alchemy Global Talent Solutions is seeking a skilled Relocation Consultant to join their team. As a key member of the relocation services team, you will play a crucial role in delivering a range of relocation services to corporate organisations and individuals.

Key Responsibilities

  • Manage a portfolio of clients from initial enquiry to completion of the relocation process
  • Brief relocating employees on the relocation process and provide expert guidance throughout
  • Organise property viewings and visits for assignees, ensuring a seamless experience
  • Provide expert advice and recommendations to clients, or appoint third parties as necessary
  • Act as a main point of contact for clients, relocating employees, team members, and account managers
  • Deliver exceptional client service across diverse clients and cultures
  • Arrange rental payments, review tenancy agreements, and propose amendments as required
  • Select and appoint third-party suppliers, including marketing agents and furniture rental services
  • Authorise employee expenses and third-party supplier invoices
  • Negotiate home purchase and sale prices, ensuring the best outcomes for clients
  • Ensure relocation caseloads are allocated appropriately and evenly distributed across team members
  • Conduct regular review and analysis of client and portfolio performance, identifying opportunities for improvement
  • Initiate development opportunities to enhance skills and knowledge
  • Collaborate with account managers to ensure seamless service delivery within budget

Requirements

  • Experience in relocation, destination services, property sales, or estate agency lettings, with a UK and international caseload
  • Understanding of relocation procedures, letting procedures, and tenancy agreements
  • Proven customer service skills and ability to manage workload under pressure
  • Proficiency in MS Excel, Outlook, and Word
  • Confident and proactive approach, with a passion for delivering exceptional client service

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