Head of Customer Experience
4 weeks ago
We are seeking a highly motivated and creative Head of Customer to establish and manage the national customer strategy for our diverse, $5.8b Office business.
Key Responsibilities- Developing and implementing a clear, data-driven customer strategy and aligned brand value proposition to deliver a consistent and exceptional customer experience across the Office portfolio.
- Partnering with one of Australia's leading universities to provide bespoke research and thought leadership on flexible workspaces and the future of work.
- Proactively managing the brand architecture across the Office portfolio, ensuring alignment with the brand value proposition and customer strategy.
- Working with our technology team to manage the delivery of innovative technology solutions that meet the needs of flexible workspaces and hybrid working.
- Leading and further developing a team of customer and marketing professionals to deliver exceptional outcomes that align with our corporate mission of Experience First.
- Expertly building strong working relationships with a broad range of internal and external stakeholders.
- Enjoy flexible working arrangements and generous leave options.
- Experience market-leading parental leave benefits including 22 weeks paid leave for either carer or childcare allowance once you return to work.
- Embrace diverse and challenging career opportunities, supported by our dedicated Learning & Development Team committed to your growth.
- Engage in comprehensive Wellbeing programs and benefit from market-leading policies and support tailored to diverse needs.
- Be recognised by peers through nomination awards and take part in our generous Employee Referral Program.
We value our people and know the power of a great experience. We are ranked within top 10 organisations globally by Equileap in its global report on gender equality, achieved number 1 real estate company in S&P Global Sustainability Assessment, and earned a gold ranking in Australian Workplace Equality Index (AWEI) for LGBTQIA+ inclusion.
We are an equal employer and encourage applications from people of all ages, nationalities, abilities, cultures, sexual orientations and gender identities. This includes Aboriginal and Torres Strait Islander peoples, the LGBTQIA+ community and people living with disabilities.
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Head of Customer Experience
1 week ago
Cambridge, Cambridgeshire, United Kingdom IT Governance Full timeCustomer Experience OpportunityWe are seeking a highly motivated and creative Head of Customer to establish and manage the national customer strategy for our diverse Office business. This is a broad leadership role encompassing brand, marketing, customer strategy and experience, technology solutions and thought leadership.Key ResponsibilitiesDeveloping and...
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Head of Customer Experience
5 days ago
Cambridge, Cambridgeshire, United Kingdom IT Governance Full timeTransforming Customer ExperiencesWe are seeking a highly motivated and creative Head of Customer to establish and manage the national customer strategy for our diverse, $5.8b Office business. This is a broad leadership role encompassing brand, marketing, customer strategy and experience, technology solutions and thought leadership.Key...
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Head of Customer Experience
3 weeks ago
Cambridge, Cambridgeshire, United Kingdom IT Governance Full timeAbout the RoleWe are seeking a highly motivated and creative Head of Customer to establish and manage the national customer strategy for our diverse, $5.8b Office business.Key ResponsibilitiesDevelop and implement a clear, data-driven customer strategy and aligned brand value proposition to deliver a consistent and exceptional customer experience across the...
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Head of Customer Experience
3 weeks ago
Cambridge, Cambridgeshire, United Kingdom IT Governance Full timeAbout the RoleWe are seeking a highly motivated and creative Head of Customer to establish and manage the national customer strategy for our diverse, $5.8b Office business.Key ResponsibilitiesDevelop and implement a clear, data-driven customer strategy and aligned brand value proposition to deliver a consistent and exceptional customer experience across the...
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Head of Customer Experience
1 month ago
Cambridge, Cambridgeshire, United Kingdom IT Governance Full timeAbout the RoleWe are seeking a highly motivated and creative Head of Customer to establish and manage the national customer strategy for our diverse, $5.8b Office business. This is a broad leadership role encompassing brand, marketing, customer strategy and experience, technology solutions and thought leadership.Key ResponsibilitiesDeveloping and...
-
Head of Customer Experience
1 month ago
Cambridge, Cambridgeshire, United Kingdom IT Governance Full timeAbout the RoleWe are seeking a highly motivated and creative Head of Customer to establish and manage the national customer strategy for our diverse, $5.8b Office business. This is a broad leadership role encompassing brand, marketing, customer strategy and experience, technology solutions and thought leadership.Key ResponsibilitiesDeveloping and...
-
Head of Customer Experience
1 month ago
Cambridge, Cambridgeshire, United Kingdom IT Governance Full timeAbout the RoleWe are seeking a highly motivated and creative Head of Customer to establish and manage the national customer strategy for our diverse, $5.8b Office business. This is a broad leadership role encompassing brand, marketing, customer strategy and experience, technology solutions and thought leadership.Key ResponsibilitiesDeveloping and...
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Customer Experience Manager
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Customer Experience Specialist
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Cambridge, Cambridgeshire, United Kingdom Vodafone Full timeKey Responsibilities:We are seeking a motivated and sales-oriented Retail Adviser to join our team in our Vodafone Huntingdon Partner store. In this role, you will interact directly with customers, understand their needs, build trust and create a personal experience to be remembered. You will also do your utmost to help resolve any issues a customer may...
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Head of Customer Resolution
2 weeks ago
Cambridge, Cambridgeshire, United Kingdom Cambridge University Press Full timeUnlock Your PotentialAt Cambridge University Press & Assessment, we're committed to creating a workplace where everyone can thrive. As our new Head of Customer Resolution, you'll play a vital role in shaping our customer experience.We're looking for a collaborative and innovative leader who can drive positive change and foster a culture of continuous...
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Head of Customer Resolution Specialist
1 month ago
Cambridge, Cambridgeshire, United Kingdom Cambridge University Press Full timeUnlock Your PotentialAre you ready to take your career to the next level?We're seeking a talented individual to join our team as a Head of Customer Resolution. As a key member of our organization, you'll play a crucial role in delivering exceptional customer experiences and driving business growth.About the RoleAs a Head of Customer Resolution, you'll be...
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Head of Customer Resolution Specialist
1 month ago
Cambridge, Cambridgeshire, United Kingdom Cambridge University Press Full timeUnlock Your PotentialAre you ready to take your career to the next level?We're seeking a talented individual to join our team as a Head of Customer Resolution. As a key member of our organization, you'll play a crucial role in delivering exceptional customer experiences and driving business growth.About the RoleAs a Head of Customer Resolution, you'll be...
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Head of Customer Resolution Specialist
5 days ago
Cambridge, Cambridgeshire, United Kingdom Cambridge University Press Full timeUnlock Your PotentialWe're seeking a talented individual to join our team as a Head of Customer Resolution. As a key member of our organization, you'll play a crucial role in delivering exceptional customer experiences.About the RoleAs a Head of Customer Resolution, you'll be responsible for leading a team of customer experience specialists. Your primary...
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Head of Customer Resolution Specialist
4 weeks ago
Cambridge, Cambridgeshire, United Kingdom Cambridge University Press Full timeUnlock Your PotentialAre you ready to take your career to the next level?We're seeking a talented individual to join our team as a Head of Customer Resolution. As a key member of our organization, you'll play a crucial role in delivering exceptional customer experiences and driving business growth.About the RoleAs a Head of Customer Resolution, you'll be...
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Head of Customer Resolution Specialist
4 weeks ago
Cambridge, Cambridgeshire, United Kingdom Cambridge University Press Full timeUnlock Your PotentialAre you ready to take your career to the next level?We're seeking a talented individual to join our team as a Head of Customer Resolution. As a key member of our organization, you'll play a crucial role in delivering exceptional customer experiences and driving business growth.About the RoleAs a Head of Customer Resolution, you'll be...
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Head of Customer Resolution Specialist
1 month ago
Cambridge, Cambridgeshire, United Kingdom Cambridge University Press Full timeUnlock Your PotentialAt Cambridge University Press & Assessment, we're committed to creating a workplace where everyone can thrive. As our new Head of Customer Resolution, you'll play a vital role in shaping our customer experience strategy.About the RoleWe're looking for a seasoned professional to lead our customer resolution team. You'll be responsible for...
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Head of Customer Resolution Specialist
1 month ago
Cambridge, Cambridgeshire, United Kingdom Cambridge University Press Full timeUnlock Your PotentialAt Cambridge University Press & Assessment, we're committed to creating a workplace where everyone can thrive. As our new Head of Customer Resolution, you'll play a vital role in shaping our customer experience strategy.About the RoleWe're looking for a seasoned professional to lead our customer resolution team. You'll be responsible for...
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Head of Library Engagement and Experience
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Head of Library Engagement and Experience
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Head of Library Engagement and Experience
1 month ago
Cambridge, Cambridgeshire, United Kingdom Acrlny Full timeJob Title: Head of LibrariesAt Acrlny, we are seeking a highly skilled and experienced professional to lead our library services team as the Head of Libraries. This is a key leadership role that will play a critical part in shaping the future of our library services and ensuring they meet the evolving needs of our academic community.About the RoleThe Head of...
