Head of Customer Experience

1 month ago

Cambridge, Cambridgeshire, United Kingdom IT Governance Full time

About the Role

We are seeking a highly motivated and creative Head of Customer to establish and manage the national customer strategy for our diverse, $5.8b Office business. This is a broad leadership role encompassing brand, marketing, customer strategy and experience, technology solutions and thought leadership.

Key Responsibilities

  • Developing and implementing a clear, data-driven customer strategy and aligned brand value proposition to deliver a consistent and exceptional customer experience across the Office portfolio.
  • Partnering with one of Australia's leading universities to provide bespoke research and thought leadership on flexible workspaces and the future of work.
  • Proactively managing the brand architecture across the Office portfolio, ensuring alignment with the brand value proposition and customer strategy.
  • Working with our technology team to manage the delivery of innovative technology solutions that meet the needs of flexible workspaces and hybrid working.
  • Leading and further developing a team of customer and marketing professionals to deliver exceptional outcomes that align with our corporate mission of Experience First.
  • Expertly building strong working relationships with a broad range of internal and external stakeholders.

What We Offer

  • Enjoy flexible working arrangements and generous leave options.
  • Experience market-leading parental leave benefits including 22 weeks paid leave for either carer or childcare allowance once you return to work.
  • Embrace diverse and challenging career opportunities, supported by our dedicated Learning & Development Team committed to your growth.
  • Engage in comprehensive Wellbeing programs and benefit from market-leading policies and support tailored to diverse needs.
  • Be recognised by peers through nomination awards and take part in our generous Employee Referral Program.

About Us

  • Ranked within top 10 organisations globally by Equileap in its global report on gender equality.
  • Achieved number 1 real estate company in S&P Global Sustainability Assessment.
  • Earned a gold ranking in Australian Workplace Equality Index (AWEI) for LGBTQIA+ inclusion.
  • Awarded our fourth consecutive Employer of Choice for Gender Equality citation from the Workplace Gender Equality Agency (WGEA) in 2021-2023.
  • Accredited Family Inclusive Workplace™.
  • Committed to our second Stretch Reconciliation Action Plan (RAP).

Our Values

We embrace diversity and inclusivity. As an equal employer, we encourage applications from people of all ages, nationalities, abilities, cultures, sexual orientations and gender identities. This includes Aboriginal and Torres Strait Islander peoples, the LGBTQIA+ community and people living with disabilities.

  • Head of Customer Experience

    1 week ago

    Cambridge, Cambridgeshire, United Kingdom IT Governance Full time

    Customer Experience OpportunityWe are seeking a highly motivated and creative Head of Customer to establish and manage the national customer strategy for our diverse Office business. This is a broad leadership role encompassing brand, marketing, customer strategy and experience, technology solutions and thought leadership.Key ResponsibilitiesDeveloping and...

  • Head of Customer Experience

    5 days ago

    Cambridge, Cambridgeshire, United Kingdom IT Governance Full time

    Transforming Customer ExperiencesWe are seeking a highly motivated and creative Head of Customer to establish and manage the national customer strategy for our diverse, $5.8b Office business. This is a broad leadership role encompassing brand, marketing, customer strategy and experience, technology solutions and thought leadership.Key...

  • Head of Customer Experience

    3 weeks ago

    Cambridge, Cambridgeshire, United Kingdom IT Governance Full time

    About the RoleWe are seeking a highly motivated and creative Head of Customer to establish and manage the national customer strategy for our diverse, $5.8b Office business.Key ResponsibilitiesDevelop and implement a clear, data-driven customer strategy and aligned brand value proposition to deliver a consistent and exceptional customer experience across the...

  • Head of Customer Experience

    3 weeks ago

    Cambridge, Cambridgeshire, United Kingdom IT Governance Full time

    About the RoleWe are seeking a highly motivated and creative Head of Customer to establish and manage the national customer strategy for our diverse, $5.8b Office business.Key ResponsibilitiesDevelop and implement a clear, data-driven customer strategy and aligned brand value proposition to deliver a consistent and exceptional customer experience across the...

  • Head of Customer Experience

    4 weeks ago

    Cambridge, Cambridgeshire, United Kingdom IT Governance Full time

    About the RoleWe are seeking a highly motivated and creative Head of Customer to establish and manage the national customer strategy for our diverse, $5.8b Office business.Key ResponsibilitiesDeveloping and implementing a clear, data-driven customer strategy and aligned brand value proposition to deliver a consistent and exceptional customer experience...

  • Head of Customer Experience

    4 weeks ago

    Cambridge, Cambridgeshire, United Kingdom IT Governance Full time

    About the RoleWe are seeking a highly motivated and creative Head of Customer to establish and manage the national customer strategy for our diverse, $5.8b Office business.Key ResponsibilitiesDeveloping and implementing a clear, data-driven customer strategy and aligned brand value proposition to deliver a consistent and exceptional customer experience...

  • Head of Customer Experience

    1 month ago

    Cambridge, Cambridgeshire, United Kingdom IT Governance Full time

    About the RoleWe are seeking a highly motivated and creative Head of Customer to establish and manage the national customer strategy for our diverse, $5.8b Office business. This is a broad leadership role encompassing brand, marketing, customer strategy and experience, technology solutions and thought leadership.Key ResponsibilitiesDeveloping and...

  • Customer Experience Manager

    2 weeks ago

    Cambridge, Cambridgeshire, United Kingdom Sainsbury's Full time

    About the RoleWe're seeking a highly motivated and experienced Customer Experience Manager to join our team at Sainsbury's. As a key member of our store management team, you'll be responsible for delivering exceptional customer service and driving sales growth in your area.Key Responsibilities:Lead and manage a team of customer-facing staff to ensure...

  • Customer Experience Specialist

    4 days ago

    Cambridge, Cambridgeshire, United Kingdom Vodafone Full time

    Key Responsibilities:We are seeking a motivated and sales-oriented Retail Adviser to join our team in our Vodafone Huntingdon Partner store. In this role, you will interact directly with customers, understand their needs, build trust and create a personal experience to be remembered. You will also do your utmost to help resolve any issues a customer may...

  • Head of Customer Resolution

    2 weeks ago

    Cambridge, Cambridgeshire, United Kingdom Cambridge University Press Full time

    Unlock Your PotentialAt Cambridge University Press & Assessment, we're committed to creating a workplace where everyone can thrive. As our new Head of Customer Resolution, you'll play a vital role in shaping our customer experience.We're looking for a collaborative and innovative leader who can drive positive change and foster a culture of continuous...

  • Head of Customer Resolution Specialist

    1 month ago

    Cambridge, Cambridgeshire, United Kingdom Cambridge University Press Full time

    Unlock Your PotentialAre you ready to take your career to the next level?We're seeking a talented individual to join our team as a Head of Customer Resolution. As a key member of our organization, you'll play a crucial role in delivering exceptional customer experiences and driving business growth.About the RoleAs a Head of Customer Resolution, you'll be...

  • Head of Customer Resolution Specialist

    1 month ago

    Cambridge, Cambridgeshire, United Kingdom Cambridge University Press Full time

    Unlock Your PotentialAre you ready to take your career to the next level?We're seeking a talented individual to join our team as a Head of Customer Resolution. As a key member of our organization, you'll play a crucial role in delivering exceptional customer experiences and driving business growth.About the RoleAs a Head of Customer Resolution, you'll be...

  • Head of Customer Resolution Specialist

    5 days ago

    Cambridge, Cambridgeshire, United Kingdom Cambridge University Press Full time

    Unlock Your PotentialWe're seeking a talented individual to join our team as a Head of Customer Resolution. As a key member of our organization, you'll play a crucial role in delivering exceptional customer experiences.About the RoleAs a Head of Customer Resolution, you'll be responsible for leading a team of customer experience specialists. Your primary...

  • Head of Customer Resolution Specialist

    4 weeks ago

    Cambridge, Cambridgeshire, United Kingdom Cambridge University Press Full time

    Unlock Your PotentialAre you ready to take your career to the next level?We're seeking a talented individual to join our team as a Head of Customer Resolution. As a key member of our organization, you'll play a crucial role in delivering exceptional customer experiences and driving business growth.About the RoleAs a Head of Customer Resolution, you'll be...

  • Head of Customer Resolution Specialist

    4 weeks ago

    Cambridge, Cambridgeshire, United Kingdom Cambridge University Press Full time

    Unlock Your PotentialAre you ready to take your career to the next level?We're seeking a talented individual to join our team as a Head of Customer Resolution. As a key member of our organization, you'll play a crucial role in delivering exceptional customer experiences and driving business growth.About the RoleAs a Head of Customer Resolution, you'll be...

  • Head of Customer Resolution Specialist

    1 month ago

    Cambridge, Cambridgeshire, United Kingdom Cambridge University Press Full time

    Unlock Your PotentialAt Cambridge University Press & Assessment, we're committed to creating a workplace where everyone can thrive. As our new Head of Customer Resolution, you'll play a vital role in shaping our customer experience strategy.About the RoleWe're looking for a seasoned professional to lead our customer resolution team. You'll be responsible for...

  • Head of Customer Resolution Specialist

    1 month ago

    Cambridge, Cambridgeshire, United Kingdom Cambridge University Press Full time

    Unlock Your PotentialAt Cambridge University Press & Assessment, we're committed to creating a workplace where everyone can thrive. As our new Head of Customer Resolution, you'll play a vital role in shaping our customer experience strategy.About the RoleWe're looking for a seasoned professional to lead our customer resolution team. You'll be responsible for...

  • Head of Library Engagement and Experience

    3 weeks ago

    Cambridge, Cambridgeshire, United Kingdom Acrlny Full time

    Job Title: Head of LibrariesAt Acrlny, we are seeking a highly skilled and experienced professional to lead our library services as the Head of Libraries. This is a key role that will play a critical part in shaping the future of our library and its services.About the RoleThe Head of Libraries will be responsible for providing strategic leadership and...

  • Head of Library Engagement and Experience

    3 weeks ago

    Cambridge, Cambridgeshire, United Kingdom Acrlny Full time

    Job Title: Head of LibrariesAt Acrlny, we are seeking a highly skilled and experienced professional to lead our library services as the Head of Libraries. This is a key role that will play a critical part in shaping the future of our library and its services.About the RoleThe Head of Libraries will be responsible for providing strategic leadership and...

  • Head of Library Engagement and Experience

    1 month ago

    Cambridge, Cambridgeshire, United Kingdom Acrlny Full time

    Job Title: Head of LibrariesAt Acrlny, we are seeking a highly skilled and experienced professional to lead our library services team as the Head of Libraries. This is a key leadership role that will play a critical part in shaping the future of our library services and ensuring they meet the evolving needs of our academic community.About the RoleThe Head of...