Department Lead

4 weeks ago


Bishop Auckland, Durham, United Kingdom B&Q Full time

About the Role

We're looking for a skilled Department Lead to join our team at B&Q. As a Department Lead, you'll be responsible for leading by example to build an inclusive culture for your colleagues and customers. You'll coach and train your team to recommend the right finance, products, and installation options to fulfill customer projects.

Key Responsibilities

  • Lead by example to build an inclusive culture for your colleagues and customers
  • Coach and train your team to recommend the right finance, products, and installation options
  • Manage people well every day and role model great customer service
  • Oversee the recruitment and induction of our installers to ensure the best level of service for our customers

What We're Looking For

A natural leader who can motivate and support a team in a fast-paced and constantly changing sales environment. You'll have a sharp commercial mind, plenty of customer service experience, and the ability to promote products, services, and installation options. You'll be happy to expand your skills by using new technology and learning new ways of working and championing this with your team.

What's in It for You

As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You'll have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognize that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits, and lots more. We also provide generous breaks to make sure you're refreshed and able to perform at your best.


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