Customer Service Representative

5 days ago


Bordon, Hampshire, United Kingdom Venus Recruitment Ltd Full time
Customer Service Representative

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Venus Recruitment Ltd. As a key member of our Customer Service Team, you will play a vital role in ensuring that customer orders are accurately processed and delivered on time.

Key Responsibilities:
  • Order Processing: Accurately enter customer orders and review contracts to ensure all key elements are correct.
  • Quotations and Inquiries: Create precise, professional quotations, including any additional charges, and handle telephone orders and inquiries with efficiency and professionalism.
  • Supplier Collaboration: Collaborate with internal and external suppliers to ensure product availability.
  • Customer Support: Provide customers with technical information and coordinate with warehouse, production staff, and transport carriers to meet customer delivery expectations.
  • Record Keeping: Maintain records of customer orders, dispatch notes, and proof of deliveries.
Requirements:
  • Excellent Communication Skills: Strong telephone communication skills with a professional and approachable manner.
  • Keyboard and PC Skills: Excellent keyboard and PC skills.
  • Pressure Management: Ability to work under pressure and manage changing priorities.
  • Previous Experience: Previous experience in Customer Service or a similar environment is essential.
  • Location: Reasonably local with transport due to rural location.
Why Work with Us?
  • Dynamic Team: Play a key role in a dynamic team.
  • Customer Satisfaction: Make a real impact on customer satisfaction.
  • Collaborative Environment: Work in a fast-paced, collaborative environment.
  • Great Benefits: Enjoy great benefits.


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