Service Operations Manager

2 days ago


South Petherton, Somerset, United Kingdom Austin Fraser Full time

AR676 - Aftersales Director

Location: Somerset, UK

Estimated Salary: £80,000 + Bonuses & Benefits per annum.

Company Overview:

Austin Fraser is seeking an experienced Aftersales Director to lead the operational activities of our organisation. This role plays a pivotal part in driving operational excellence, ensuring efficiency, optimising service and parts performance, and fostering a culture of continuous improvement within the organisation.

Duties and Responsibilities:

  1. Develop and execute aftersales strategies in alignment with the company's overall objectives.
  2. Lead aftersales planning to support organisational growth and profitability.
  3. Implement best practices in supply chain management, inventory control, and equipment handling.
  4. Set high standards by identifying performance gaps and driving best practices.
  5. Manage inventory and logistics for spare parts, ensuring availability and timely delivery to minimise equipment downtime.
  6. Identify opportunities for upselling and cross-selling aftersales services, including maintenance contracts, extended warranties, and training programmes.
  7. Utilise analytics to monitor key performance indicators (KPIs), such as service turnaround times, customer satisfaction scores, and revenue metrics.
  8. Leverage data insights to implement informed improvements.
  9. Manage and mentor a team of aftersales managers and support staff.
  10. Contribute to financial forecasting and business planning activities.

Required Skills and Qualifications:

  1. Proven experience in a senior aftersales leadership role, ideally within the material handling equipment or logistics sector.
  2. Demonstrable success in driving operational efficiencies and managing complex projects.
  3. Proficiency in operational software and data analytics tools.

Benefits:

This exciting opportunity offers a competitive salary and benefits package, reflecting the importance of this role within our organisation.



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