Aftersales Operations Manager
1 day ago
We are seeking an exceptional Service Excellence Leader to join our team at Altegra Integrated Solutions Limited.
Job DescriptionThe ideal candidate will have a proven track record in driving operational excellence, ensuring efficiency, and optimising service provision. They will also be responsible for implementing best practices in supply chain management, inventory control, and equipment handling.
Key Responsibilities- Aftersales Strategy:
- Develop and execute aftersales strategies in alignment with the company's overall objectives.
- Lead aftersales planning to support the growth and profitability of the organisation.
- Supply Chain Management:
- Manage inventory and logistics for spare parts, ensuring availability and timely delivery to minimize equipment downtime.
- Revenue Generation:
- Identify opportunities for upselling and cross-selling aftersales services, such as maintenance contracts, extended warranties, and training programmes.
- Performance Monitoring:
- Utilise analytics to monitor key performance indicators (KPIs), such as service turnaround times, customer satisfaction scores, and revenue metrics, and make informed improvements.
- Team Leadership:
- Manage and mentor a team of aftersales managers and support staff.
- Proven experience in a senior aftersales leadership role, ideally within the material handling equipment or logistics sector.
- Demonstrable success in driving operational efficiencies and managing complex projects.
- Proficiency in operational software and data analytics tools.
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Aftersales Strategy Lead
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Aftersales Strategy Lead
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Service Operations Manager
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Operations Director
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