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Sales Administrator

2 months ago

Ilford, Greater London, United Kingdom Starna Scientific Full time
About the Role

We are seeking a highly organized and customer-focused Sales Administrator to join our dynamic team at Starna Scientific Ltd. As the first point of contact for customers, you will play a key role in maintaining our global reputation for quality and service excellence.

Key Responsibilities:
  • Manage customer accounts and respond to queries in a timely and professional manner.
  • Oversee inventory and stock requirements to ensure seamless order fulfillment.
  • Prepare documentation for shipping and export, ensuring accuracy and compliance with regulations.
  • Provide quotations and communicate effectively with customers to meet their needs.
  • Resolve any issues that arise with customer orders, providing excellent customer service.
  • Input sales orders into our in-house computer system, maintaining accurate records.
  • Liaise with the production department regarding customer orders, ensuring timely delivery.
  • Ensure payment is received according to invoice terms, maintaining a high level of financial accuracy.
  • Maintain up-to-date and accurate sales files, providing valuable insights for business growth.
  • Support Dispatch with the picking and packing of products, ensuring efficient order fulfillment.
Benefits:
  • Job security with a long-standing company (50+ years).
  • Private Health scheme (eligibility after 6 months).
  • Company sick pay (eligibility after 6 months).
  • Company pension scheme.
  • Death-in-service benefit.
  • Cycle to Work scheme.
  • Employee Assistance Programme.
Requirements:
  • Proven experience in an administration role, preferably in an international company or professional services industry.
  • IT literate with strong skills in MS Office.
  • Strong attention to detail, with excellent organizational and time management skills.
  • Excellent communication and interpersonal skills, with the ability to engage with global clients both verbally and in writing.
  • Adaptable and able to grasp new information quickly, with a willingness to learn and grow with the company.