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Duty Manager

2 months ago

Nottingham, Nottingham, United Kingdom Parkwood Holdings Limited Full time
About the Role

We are seeking a highly skilled and experienced Duty Manager to join our team at Edwalton Golf Centre. As a key member of our leadership team, you will play a vital role in ensuring the highest standards of customer service and satisfaction are delivered while enhancing safe and enjoyable usage of the facilities.

Key Responsibilities
  • Ensure high standards of customer service and satisfaction are delivered
  • Enhance safe and enjoyable usage of the facilities
  • Lead business recovery post national enforced lockdowns
  • Drive commercial performance for the centre
  • Ensure highest possible standards of health & safety and customer care are delivered consistently
Requirements
  • Ability to gain acceptance and respect from clients and teams
  • Ability to build strong relationships with customers, clients, and employees
  • Ability to communicate at different levels of the organisation
  • Ability to meet demands of the role by working additional hours when required
  • Ability to demonstrate clear identification with all customer requirements
  • Ability to maintain and be committed to good employee relations and deliver quality training
What We Offer
  • Competitive salary
  • Generous annual leave
  • Free gym membership for you and a nominated person
  • Employee health cash plan
  • Employee discount portal
  • Cycle to Work scheme
  • Pension Scheme
  • Company sick pay
  • Career progression
  • Training and development