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Senior Management Role: Head of Service

2 months ago

Gillingham, Kent, United Kingdom Connect Personnel Full time

Job Title: Head of Performance Services

Job Summary:

We are seeking an experienced and skilled leader to take on the role of Head of Performance Services. As a senior management professional, you will be responsible for leading the Service South Division to achieve high levels of customer service, contract retention, technical compliance, and financial performance.

Key Responsibilities:

  1. Lead the Service South Division: Take complete ownership of the division and lead it to achieve exceptional customer service, strong contract retention, technical compliance, and financial performance.
  2. Mentor and Support Team Members: Mentor and support less experienced team members to enhance their skills and performance, and conduct regular performance reviews and set clear objectives.
  3. Develop and Implement Service Delivery Strategies: Develop and implement service delivery strategies that align with company goals, and continuously improve service delivery processes to enhance efficiency and customer satisfaction.
  4. Represent the Company: Represent the company at board meetings, reporting on divisional progress monthly against budgets and targets.
  5. Lead or Support Divisional Meetings: Lead or support divisional meetings on operational delivery, customer service feedback, sales team performance, cross-selling opportunities, KPIs, data metrics, and innovation for divisional development.

Requirements:

  • Prior Experience: Prior experience in a management/team leader role, with a proven track record in team management, financial target reporting, and leadership.
  • Financial Acumen: Strong financial acumen with experience managing P&L.
  • Customer Service Skills: Excellent customer service and contract management skills.
  • Strategic Thinking: Strategic thinking and planning abilities.
  • Commitment to Continuous Improvement: Commitment to continuous improvement and professional development.

Benefits:

  • Quarterly Bonus: Quarterly bonus based on profitability.
  • Health Insurance and Other Benefits: Health insurance and other benefits.
  • Opportunities for Professional Development: Opportunities for professional development and career advancement.