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Regional IT Service Delivery Manager
2 months ago
About Tronox
Tronox Holdings plc is a leading integrated manufacturer of titanium dioxide pigment, with a global presence and a commitment to operational excellence.
Job Title: Regional IT Service Delivery Manager
We are seeking an experienced IT Service Delivery Manager to join our Regional IT team, responsible for overseeing the delivery of IT services to all Tronox employees within their geographical region.
Key Responsibilities:
- Develop and maintain strong relationships with internal and external stakeholders to ensure their IT service needs are met in a timely and efficient manner.
- Represent IT on Regional and Site round tables, promoting the IT strategy and ensuring alignment with business objectives.
- Act as a direct line of communication with Regional Operational Leaders, providing feedback on requested enhancements and identifying trends in IT support issues.
- Ensure that IT service level agreements (SLAs) are established, monitored, and achieved or exceeded, and manage and motivate a team of technical professionals.
- Deliver IT services in line with policies, procedures, and standards to ensure service quality, consistency, and efficiency.
- Coordinate and communicate with other IT teams, vendors, and third-party providers to ensure that service delivery is optimized and that any issues or problems are resolved in a timely manner.
- Monitor and report on IT service performance metrics, identifying opportunities for improvement and taking corrective action as needed.
- Plan and manage IT service delivery projects, ensuring that project objectives are achieved within scope, budget, and timeline constraints.
Requirements:
- Bachelor's degree in Computer Science, Information Systems, or a related field.
- 5+ years of experience in IT service delivery management or a related role.
- Strong knowledge of IT service management frameworks such as ITIL, COBIT, or ISO 20000.
- Experience managing a team of technical professionals.
- Excellent communication, interpersonal, and customer service skills.
- Strong analytical and problem-solving skills.
- Proven ability to manage multiple priorities and projects simultaneously.
- Experience with project management methodologies and tools.
- Knowledge of IT infrastructure, systems, and applications.
- Understanding of SAP.
What We Offer:
Tronox offers a competitive salary and benefits package, as well as opportunities for professional growth and development.
