Optical Sales Specialist

3 days ago


London, Greater London, United Kingdom Cutler and Gross Full time

Job Title: Optical Sales Specialist

About Us

Cutler and Gross, a pioneering brand in optical design, is seeking a highly skilled Optical Sales Specialist to join our team. With over 50 years of experience in creating bespoke eyewear, we are committed to providing exceptional customer experiences.

Salary

We offer a competitive salary of £35,000 - £45,000 per annum, depending on experience.

Key Responsibilities

The successful candidate will be responsible for:

  • Greeting and serving all customers with a friendly and memorable service.
  • Delivering exceptional customer service via email, phone, or in-person.
  • Familiarity with the product range to provide detailed information to customers.
  • Providing reliable advice and guidance to customers on sales and customer service matters.
  • Checking lenses on delivery to ensure they meet specifications.
  • Recording client results, dispensing, and initiating lens and frame orders electronically.
  • Arranging client appointments using client management system tools and web booking portals.
  • Maintaining correct processing of stock deliveries, booking into systems, and processing store exchanges.
Requirements

To succeed in this role, you will need:

  • Experience working in an optician or similar industry.
  • A natural passion for eyewear and selling luxury products.
  • Ability to style frames and sunglasses perfectly.
  • Exceptional communication skills, both verbal and written.
  • Good IT literacy, including Microsoft Office and ability to learn new software.
  • A proven track record of achieving sales targets and building customer relationships.
  • A flexible and 'can do' working style with a willingness to learn and adapt.
Benefits

We offer:

  • Frame and sunglass allowance and friends & family discount.
  • Annual eye test at a Cutler and Gross store.
  • Bonus related to store performance.
  • 25 Days holiday +1 extra day for each additional year worked at the business (up to 30 days).


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