Cyber Security Success Manager

3 days ago


Bracknell, Bracknell Forest, United Kingdom Shackleton Duke Ltd Full time
Cyber Security Success Manager

At Shackleton Duke Ltd, we are seeking a highly skilled Cyber Security Success Manager to lead our clients' onboarding experience, adoption, and expansion across a range of relationships. The successful candidate will have a strong background in cybersecurity and cloud platforms, with at least 7 years of experience managing teams of success managers and 5 years of experience working in pre-sales, account management, customer success, consulting or similar roles.

Key responsibilities include leading client onboarding, identifying risks to renewals, coaching clients on cyber security governance and excellence programs, and monitoring key performance metrics such as customer satisfaction, renewal rate, upsell, lead identification, reference-ability, adoption, consumption, and renewal likelihood. The ideal candidate will be highly data-driven, passionate about driving and tracking a consistent engagement process, and have strong consulting and project management skills.

The estimated salary for this role is £90,000 - £115,000 per annum, plus senior executive package. If you are a seasoned professional with a passion for delivering exceptional customer success, please apply.

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