Technical Operations Manager

2 days ago


Bracknell, Bracknell Forest, United Kingdom Menlo Security Full time
Job Description

We are seeking an experienced Technical Operations Manager to join our team at Menlo Security. As a Technical Operations Manager, you will be responsible for leading and managing the IT support function to ensure exceptional delivery of technical services across the organisation.

This role involves overseeing end-user support operations, managing a team of IT professionals, and ensuring that all support-related operations align with the company's strategic goals. You will work closely with other IT personnel and teams to enhance service delivery and streamline technical operations.

Key Responsibilities
  • Lead, mentor, and manage a team of IT professionals.
  • Develop and implement IT support strategies and initiatives aligned with the organisation's business objectives.
  • Oversee the day-to-day operations of the IT support function, ensuring efficient service delivery and minimal business disruption.
  • Establish and maintain service level agreements (SLAs) and key performance indicators (KPIs) for the support function.
  • Implement and maintain ITIL-aligned processes for incident, problem, and change management.

Requirements
  • Bachelor's degree in Information Technology, Computer Science, or relevant field. Master's degree is advantageous.
  • Minimum of 5 years' experience in IT support management, including team leadership roles.
  • Strong knowledge of IT service management principles and ITIL framework.
  • Excellent leadership, communication, and stakeholder management skills.


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