Attendant of Excellence

2 months ago

London, Greater London, United Kingdom The Dorchester Full time
About the Role

We are committed to fostering a culture of excellence in our industry, and we're looking for talented individuals to join our team as Public Area Attendants. As a Public Area Attendant at The Dorchester, you will have the opportunity to develop your skills and become a leader in your field.

Key Responsibilities
  • Provide seamless service to our guests, ensuring their experience is nothing short of exceptional.
  • Exercise discretion, intuition, and flexibility to meet the unique needs of each guest.
  • Take pride in delivering exceptional service, paying close attention to detail and maintaining high standards of hygiene.
  • Respond promptly to guest requests, whether it's providing additional supplies or assisting with special occasions.
What We Offer
  • A competitive employee bonus scheme and excellent service charge.
  • Complimentary stays, including breakfast, across the Dorchester Collection Hotels.
  • 50% F&B discount at selected bars and restaurants within the Dorchester Collection.
  • Vibrant social events that bring employees together, including summer parties and winter balls.
  • Access to apprenticeship, training, and development opportunities, from Level 2 (Hospitality Team Member) up to Level 5 (Operations Manager).
  • A £1000 bonus for successful referrals.
  • Access to immediate wellbeing advice, because we care about our employees.
Requirements
  • Strong communication skills, with a customer service ethic that shines.
  • English is the primary language used in our hotel, and you should be comfortable communicating in this language.
  • A passion for delivering exceptional service, with a strong work ethic and attention to detail.

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