Senior Beauty and Wellness Leader
3 weeks ago
Job Description
This Senior Beauty and Wellness Leader position is responsible for leading the team at Thainstone House Hotel's spa, fostering an exceptional experience for our guests through impeccable service and first-class facilities.
Key Responsibilities
- Oversee all aspects of the spa operation, ensuring seamless delivery of high-end treatments and excellent customer service.
- Work closely with Hotel General Managers to drive sales and marketing initiatives for the spa.
- Develop and maintain strong relationships with clients, delivering personalized experiences and building loyalty.
- Implement and enforce regulatory requirements related to health, safety, and hygiene.
- Provide expert advice and guidance on treatments and products, enhancing the guest experience.
- Supervise staff, ensuring they meet performance expectations and adhere to company policies.
- Collaborate with the HR department to recruit and onboard new team members.
Requirements
- Minimum of 2 years' experience in a similar leadership role within a luxury hotel spa or leisure club.
- Relevant qualifications, such as SVQ Level 3 in Beauty Therapy or equivalent.
- Familiarity with premium skincare brands, including Ishga, would be advantageous.
- Strong leadership skills, ability to motivate and inspire the team.
- Excellent communication and interpersonal skills, with a focus on providing exceptional customer service.
- Able to work under pressure, prioritizing tasks and managing multiple responsibilities effectively.
Salary Range
We are offering a salary between £40,000 - £50,000 per annum, commensurate with experience and qualifications.
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