Operations Supervisor

1 week ago


Carlisle, Cumbria, United Kingdom Moto Full time
About Us

Moto is a leading provider of hospitality services, offering a range of job opportunities across various locations.

We are committed to delivering exceptional customer experiences and providing our employees with the skills and support they need to succeed.

About the Job:

  • The Designate Site Operations Manager will be responsible for supporting the Site Operations Manager with the day-to-day running of the site, including deputising in their absence.
  • They will also be expected to create a winning culture by transforming customer service and ensuring customers are at the heart of all decision making.
  • Additionally, they will take ownership of the Site Management Team recruitment and lead department teams to achieve and deliver excellent brand standards and customer service.

Key Responsibilities:

  • Deputising in the Site Operations Manager's absence for all operational requirements on site
  • Create a winning culture by transforming customer service and ensuring customers are at the heart of all of our decision making
  • Take ownership for the Site Management Team recruitment
  • Lead your department teams to achieve and deliver excellent brand standards and customer service
  • Ensure that compliance with Moto and brand standards is achieved through the delivery of brand requirements by your department managers and escalate any issues to your Region Manager
  • Ensure that all Moto standards, health & safety and food safety legislative checks are completed at your site and escalated to the appropriate Central Support departments
  • Manage and achieve stock holding within company targets within the departments
  • Drive and achieve departmental sales targets
  • Analyse and act upon financial/performance data to ensure each unit is running efficiently and profitably, by ensuring that all basic cost controls are in place

Requirements:

  • A proven track record in managing and leading teams in a high volume, retail, or catering brand environment
  • You will have previous experience working to and delivering against budgets, P&L, labour costs and ratios and cost saving initiatives
  • An ability to build strong and positive relationships with stakeholders
  • Previous experience motivating and increasing the performance of your team with mentoring, training, and succession planning
  • An ability to remain calm under pressure in a pressurised environment

Salary: £42,000 per annum



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