Customer Service Representative

3 weeks ago


Hornchurch, Greater London, United Kingdom STONEGATE PUB COMPANY LIMITED Full time
About the Role

We are seeking a skilled and enthusiastic Bar Team Member to join our team at Fatling. As a Bar Team Member, you will be responsible for delivering exceptional customer service and ensuring that our guests have a memorable experience.

Key Responsibilities
  • Welcome and engage every guest, creating a warm and welcoming atmosphere
  • Prepare and serve high-quality food and drink, meeting the highest standards of presentation and quality
  • Make recommendations that elevate guest experiences, showcasing our menu and drinks offerings
  • Maintain a clean and safe environment for guests and colleagues, adhering to health and safety protocols
What We Offer
  • Reward Card via the MiXR App, offering 25% off food and drink for you and your friends across our Managed Estate
  • Stonegate Xtra Rewards, an online benefits portal providing discounts across the High Street and other retailers
  • VIP entry to our Pubs and Bars
  • Stonegate Hotel Discounts
  • Flexible working arrangements
  • David Lloyd Corporate Discount Rates
  • Discounted Dental Insurance
  • Wagestream, providing early access to your earned wages
  • Award-winning development programmes
About Us

We take pride in providing a warm and welcoming environment where you can enjoy live sport, a proper pint, or delicious pub food and simply sit back and relax. People are at the heart of what we do, from our top-notch teams to our guests at every table. We're your pub, and we're after the people who feel just as connected to who we are and what we do.

We're a local favourite with something for every guest on the main high street of Hornchurch. We offer a relaxed and welcoming venue during the day, with great sports coverage and a fantastic beer garden for our guests. We pride ourselves on being a traditional British boozer.



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