Service Architect

1 month ago

Bracknell, Bracknell Forest, United Kingdom Anson McCade Full time
{"title": "Service Architect", "description": "Job Summary

We are seeking a highly skilled Service Architect to join our team at Anson McCade. As a Service Architect, you will play a pivotal role in supporting Agile Service Management programmes for complex national security, intelligence, and military operations.

Key Responsibilities
  • Crafting Persuasive Proposals: Develop compelling Pre-Qualification Questionnaires (PQQs) and Invitation to Tender (ITT) responses that align with client needs, compliance requirements, and budget constraints.
  • Designing Tailored Solutions: Create customised service support solutions and oversee seamless service transition management, ensuring successful ITSM implementations post-bid.
  • Leading Service Transitions: Manage end-to-end service transitions within Government Ministerial Departments, delivering Agile Catalogued Service Plans and crafting innovative ITSM policies, processes, and documentation that provide clarity and structure to service designs.
  • Enhancing ITIL & ILS Processes: Guide the development of ITIL V3 and Logistics Supply Support (ILS) processes, ensuring they adhere to industry best practices.
  • Driving Process Integration: Promote cross-functional process development within a Service Integration and Management (SIAM) framework, fostering a more integrated and effective service delivery model.
Requirements
  • Security Clearance: Sole British National with SC or DV (Developed Vetting) clearance.
  • Bid Management: Proven experience in preparing PQQs and ITT responses, focusing on compliance, service design, and cost modelling.
  • Service Design Leadership: Strong track record in designing complex, high-value service solutions and operating models for major IT systems.
  • Service Transition: Demonstrated success in managing service transition and ITSM implementations post-bid.
  • Defence Sector Experience: Extensive background as a Service Architect for Defence or Government Departments, designing and implementing tailored support models.
  • ITIL & ILS Proficiency: Proven experience developing and implementing ITIL V3 and Logistics Supply Support (ILS) processes in line with best practices.
Benefits Package
  • Base Salary: Up to £80,000
  • DV Bonus: 10% - Must hold DV
  • Annual Bonus: 10%
  • Car Allowance: £6,000
  • Pension: 10% Double matching contributions
  • Health & Wellbeing: Private Medical Cover
  • Annual Leave: 25 days plus Public Holidays
  • Life Assurance: 2x salary life assurance
  • Employee Assistance Programme (EAP): Including Virtual GP services
  • Learning & Development: Elite training programs and opportunities for certification funding
", "lang_code": "en"}

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