Support Engineer

2 weeks ago

Slough, Slough, United Kingdom ExcelRedstone Full time
Job Summary:

ExcelRedstone is seeking a highly skilled Support Engineer - Workplace Technology Services to join our team. As a Support Engineer, you will be responsible for providing high-quality service to meet customer project demand in a highly visible infrastructure role.

Key Responsibilities:
  • Build, rack, and stack network and server hardware in data centre halls and co-lo's and provide connectivity.
  • Perform network hardware break-fix activities, such as replacing power supplies, modules, fans, etc.
  • Monitor the client's ticket system and ensure tickets are assigned and completed within SLA.
  • Carry out all types of patching/jumpering, including voice and data, copper and fibre.
  • Carry out testing and fault finding on copper and fibre cabling infrastructure, including ISDN line tests, using modern testers.
  • Carry out copper voice and data terminations as required by the Onnec portfolio of cabling systems.
  • Audit and document existing cabling installations.
  • Audit and document desktop configuration, including patching and power, for existing and proposed user locations.
  • Compile patching schedules as required.
  • Utilise cable management software for patching planning.
  • Provide connectivity support to desktop users.
  • Power down and disconnect all desktop equipment, including peripherals, ensuring all are identified and labelled correctly for reconnection.
  • IMAC-D of all desktop equipment, including peripherals.
  • Maintain accurate records of all stock delivered and update as stock is used, advising the line manager of any requirements or shortfalls.
  • Carry out surveys and update drawings and schedules.

Requirements:
  • Experience working in a data centre and office environment.
  • Experience in an installation, moves, adds, and changes environment (IT hardware deployment).
  • Experience in structured cabling installation, fault finding, and testing with Fluke test equipment.
  • Good knowledge of structured cabling standards and cable types (FTP, UTP, & Optical Fibre).
  • Good MS Office Suite experience (Outlook, Excel, Word, etc).
  • Self-starter, organised, detailed-oriented, and ability to work independently as well as part of a team.
  • Prioritisation skills and multitasking ability.
  • Ability to work under pressure.
  • Knowledge of asset management systems.
  • Knowledge of ticketing systems.
  • An understanding of complex change management and service delivery processes.
  • Ability to lead/supervise shift activities.
  • A flexible 'can do' attitude.

About ExcelRedstone:

ExcelRedstone is a leading independent technology partner and global integrator, with over 30 years' experience, and a 800+ team of global experts, specialising in providing end-to-end connectivity solutions that propel organisations everywhere. We offer a complete solution for business connectivity, from structured cabling to managed services. We are a rapidly growing organisation and finding and retaining the highest calibre of people is fundamental to our success. We work hard to create a challenging, supportive, and satisfying working environment for all our employees. We have successfully achieved the Investors in Diversity Foundational Award for our commitment to equality, diversity, and inclusion in the workplace.

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