Support Engineer

4 weeks ago

Slough, Slough, United Kingdom ExcelRedstone Full time
Job Title: Support Engineer - Workplace Technology Services

We are seeking a highly skilled and experienced Support Engineer to join our team in Slough, Berkshire. As a Support Engineer, you will be responsible for providing high-quality service to meet customer project demand, working in a 12-hour, 4 on 4 off shift pattern (Days and nights 7-7).

Key Responsibilities:
  • Build, rack, and stack network and server hardware in data centre halls and co-lo's and provide connectivity.
  • Perform network hardware break-fix activities, such as replacing power supplies, modules, fans, etc.
  • Monitor the client's ticket system and ensure tickets are assigned and completed within SLA.
  • Carry out all types of patching/jumpering, including voice and data, copper and fibre.
  • Carry out testing and fault finding on copper and fibre cabling infrastructure, including ISDN line tests, using a variety of modern testers.
  • Carry out all types of copper voice and data terminations as required by the Onnec portfolio of cabling systems.
  • Audit and document existing cabling installations.
  • Audit and document desktop configuration, including patching and power, for existing and proposed user locations.
  • Compile patching schedules as required.
  • Utilise cable management software as required for patching planning.
  • Provide connectivity support to desktop users.
  • Power down and disconnect all desktop equipment, including peripherals, ensuring all are identified and labelled correctly ready for reconnection.
  • IMAC-D of all desktop equipment, including peripherals.
  • Maintain accurate records of all stock delivered and update as stock is used, advising the line manager of any requirements or shortfalls.
  • Carry out surveys and update drawings and schedules.
Requirements:
  • Experience working in a data centre and office environment.
  • Experience in an installation, moves, adds, and changes environment (IT hardware deployment).
  • Experience in structured cabling installation, fault finding, and testing with Fluke test equipment.
  • Good knowledge of structured cabling standards and cable types (FTP, UTP, and optical fibre).
  • Good MS Office Suite experience (Outlook, Excel, Word, etc).
  • Self-starter, organised, detailed-oriented, and ability to work independently as well as part of a team.
  • Prioritisation skills and multitasking ability.
  • Ability to work under pressure.
  • Knowledge of asset management systems.
  • Knowledge of ticketing systems.
  • An understanding of complex change management and service delivery processes.
  • Ability to lead/supervise shift activities.
  • A flexible 'can-do' attitude.

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