Retail Sales Associate

3 weeks ago

Manchester, United Kingdom Partner Retail Services Full time
Role Summary:

As a Retail Assistant at the Samsung Experience Store in Trafford Centre, you will play a vital role in delivering the goals of PRS& Samsung by embodying the brand's ethos and providing inspirational customer service. Your main focus will be on enriching customers' connected lives through unrivalled interactions, introducing them to Samsung's products and services.

Key Responsibilities:
  • Customer Training: Assist customers in understanding and utilising the full potential of Samsung products to enhance their experience.
  • Customer Service: Be the friendly face of Samsung, delivering exceptional customer service that leaves a lasting impression.
  • Customer Sales: Showcase Samsung products and services to customers, helping them find the perfect fit for their needs.
  • L1 Device Repairs: Provide basic device repair services, resolving common issues promptly.
  • Store Standards: Maintain a welcoming and organised store environment that reflects the brand.
  • Health and Safety: Ensure compliance with health and safety regulations to create a safe shopping environment for customers and colleagues.
  • Keeping Own Training Up to Date: Stay updated on the latest Samsung products and technologies to offer the best assistance to customers.
Requirements:
  • Passionate about People: You genuinely care about customers and have excellent interpersonal skills to build strong relationships with them and your team.
  • Commercially Minded: You understand the retail world and can combine your passion for technology with a results-driven approach.
  • Adaptability: Embrace change and thrive in a fast-paced environment, providing exceptional service regardless of the circumstances
  • Love for Tech: You're not just tech-savvy, you have a genuine love for all things tech and enjoy staying up-to-date with the latest trends
  • Continuous Learning: You have a hunger for knowledge, always seeking to challenge yourself and expand your understanding of products and services.
What We Offer:
  • Samsung Employee Discount Portal
  • Birthday Holiday
  • Perks and Rewards (Discounts across multiple retailers)
  • Monthly Bonus Potential
  • Well-being Tools and Platform
  • Mental Health First Aid Access
  • Seeded Devices - including the latest Flagship Device
  • Employee Assistance Platform
  • Annual partnership with National Charities
  • Celebrations of Awareness Days and Religious Holidays

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