Retail Sales Associate

2 weeks ago

Manchester, United Kingdom Partner Retail Services Full time
Role Summary:

As a Retail Assistant at Partner Retail Services, you will play a vital role in delivering exceptional customer experiences and driving sales growth. Your primary focus will be on providing top-notch customer service, showcasing Samsung products and services, and resolving customer queries in a timely and professional manner.

Key Responsibilities:
  • Customer Training: Assist customers in understanding and utilizing the full potential of Samsung products to enhance their experience.
  • Customer Service: Deliver exceptional customer service that leaves a lasting impression, addressing customer queries and concerns in a prompt and professional manner.
  • Customer Sales: Showcase Samsung products and services to customers, helping them find the perfect fit for their needs.
  • L1 Device Repairs: Provide basic device repair services, resolving common issues promptly and efficiently.
  • Store Standards: Maintain a welcoming and organized store environment that reflects the Partner Retail Services brand.
  • Health and Safety: Ensure compliance with health and safety regulations to create a safe shopping environment for customers and colleagues.
  • Continuous Learning: Stay updated on the latest Samsung products and technologies to offer the best assistance to customers.
Requirements:
  • Passionate about People: You genuinely care about customers and have excellent interpersonal skills to build strong relationships with them and your team.
  • Commercially Minded: You understand the retail world and can combine your passion for technology with a results-driven approach.
  • Adaptability: Embrace change and thrive in a fast-paced environment, providing exceptional service regardless of the circumstances.
  • Love for Tech: You're not just tech-savvy, you have a genuine love for all things tech and enjoy staying up-to-date with the latest trends.
  • Continuous Learning: You have a hunger for knowledge, always seeking to challenge yourself and expand your understanding of products and services.
What We Offer:
  • Samsung Employee Discount Portal: Enjoy exclusive discounts on Samsung products and services.
  • Birthday Holiday: Celebrate your birthday with a special day off.
  • Perks and Rewards: Enjoy discounts across multiple retailers and other perks.
  • Monthly Bonus Potential: Earn a bonus based on your performance.
  • Well-being Tools and Platform: Access resources to support your mental and physical well-being.
  • Mental Health First Aid Access: Receive training and support for mental health first aid.
  • Seeded Devices: Receive the latest Samsung flagship device.
  • Employee Assistance Platform: Access resources for personal and professional development.
  • Annual Partnership with National Charities: Support a good cause through our annual charity partnership.
  • Celebrations of Awareness Days and Religious Holidays: Join us in celebrating awareness days and religious holidays.

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