Technical Services Support Team Member

4 days ago


Stevenage, Hertfordshire, United Kingdom CK Group Full time

**Job Overview**

We are seeking a skilled Technical Services Support Team Member to join our team at CK Group.

In this role, you will play a key component in the technical services support team, working closely with the wider Scientific Services team to ensure the maximum system reliability for automated platforms and bench top liquid handlers.

Responsibilities:

  1. System Maintenance and Analysis: Carry out on-going system performance analysis based upon error logs, live run interventions, and root-cause analysis & trending of errors to mitigate their reoccurrence.
  2. Technical Mediation: Provide technical mediation in the event of long-running equipment issues involving multiple vendors.
  3. Training and Development: Assist in developing training packages tailored to the automation platforms, intended for both engineers and the client's scientific workforce.
  4. Equipment Support: Develop and implement a proactive maintenance regime for key equipment, oversee, and participate in equipment support activities.
  5. Scientific Training: Train scientists on best practices for the use of automated equipment, ensuring optimal routine and operation.
  6. Development and Improvement: Develop support solutions built around department requirements to enhance service delivery and maintain awareness of new developments in their field of Laboratory Automation.

Requirements and Qualifications

To be considered for this role, you will need:

  • Bachelor's degree (or equivalent) in Engineering, Technical, or Sciences with 3+ year(s) servicing laboratory equipment OR
  • Higher National Diploma (HND) (or equivalent) in Engineering, Technical, or Sciences with 4+ year(s) of experience servicing laboratory equipment OR
  • A Level (or equivalent) in Engineering, Technical, or Sciences with 5+ year(s) of experience servicing laboratory equipment OR
  • General Certificate of Secondary Education (GCSE) with 6+ years of experience serving laboratory equipment.

Benefits Package

The estimated salary range for this position is between £35,000 - £45,000 per annum, depending on qualifications and experience. A competitive benefits package is also included.



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