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Store Operations Manager

1 month ago

Gravesend, Kent, United Kingdom Tesco Full time
About the Role
As a Shift Leader at Tesco, you will be responsible for overseeing the store's daily operations, ensuring a seamless customer experience, and supporting your colleagues in achieving their goals. This is a fantastic opportunity to develop your leadership skills, work in a fast-paced retail environment, and make a real difference in the lives of our customers and colleagues.

Key Responsibilities
  • Coordinate the store team to deliver an easy, fuss-free shopping experience for customers
  • Support your colleagues, ensuring they deliver daily priorities and take regular breaks
  • Open and close the store, and complete duty cover, ensuring all decisions made are right for everyone's safety
  • Be the go-to person for colleagues in the absence of a manager for day-to-day queries
  • Maintain a clean, tidy, and well-presented store
  • Support managers to coordinate seasonal, community, and charity events
  • Contribute to a great team atmosphere, that's inclusive of everyone
  • Provide great customer service, by listening to our customers and putting them first in everything you do
  • Keep the team well-informed and up to speed on any communications, changes, or updates
  • Stay knowledgeable about store performance, and look for ways to improve and simplify operations
  • Coordinate store improvements, and remove any obstacles that might be getting in the way of great service
  • Follow health and safety routines and procedures, and ensure colleagues do the same
  • Recognise and celebrate colleagues within the team who are providing great service

What We Offer
  • A competitive hourly rate, with opportunities for pay increases
  • A minimum of 16 guaranteed hours per week, with opportunities for flexible working
  • Ongoing learning and development opportunities, to help you achieve your career goals
  • A supportive and inclusive team environment, where everyone's welcome
  • Access to a range of benefits, including holiday pay, pension scheme, and discounts on Tesco products

About Us
Tesco is a leading retailer, committed to serving our customers, communities, and planet a little better every day. We're proud to be a Disability Confident Leader, and we're committed to providing a fully inclusive and accessible recruitment process. If you're passionate about retail, leadership, and making a difference, we'd love to hear from you.