Senior Legal Manager
1 week ago
Job Title: Senior Legal Manager
Job Summary:
We are seeking a Senior Legal Manager to oversee and inspire our client's Legal Advisory team. In this management role, you will play a pivotal part in ensuring the team delivers legally sound advice, assistance, and information across a wide range of legal areas.
Key Responsibilities:
- Provide continuous support to Legal Advisors, ensuring they have the necessary resources to excel in their roles.
- Oversee call volumes and individual call states, ensuring team members are available and responsive to all client inquiries.
- Deliver real-time feedback, coaching, and review quality assessments to promote individual growth and development.
- Assist in the investigation of complaints, working closely with clients and the wider management team to address service issues.
- Identify areas for professional development, encouraging research and self-learning to keep the team at the forefront of the legal field.
- Conduct regular performance reviews and 1-on-1s, supported by the departmental Lead.
Requirements:
- Background in a supervisory or management role.
- Ability to work with a diverse range of clients, including those in distress, ensuring a compassionate and professional approach.
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