Player Protection Specialist

6 days ago

Nottingham, Nottingham, United Kingdom BUZZ Bingo Full time
{"title": "Player Protection Officer", "description": "Job Summary

Buzz Bingo is seeking a highly skilled Player Protection Officer to join their Risk & Compliance function. As a key member of the Player Protection team, you will be responsible for risk assessing our players to ensure they are playing safely within their means and protecting the business from potential risks in Gambling, fraud, and Money Laundering.

Key Responsibilities
  • Responsible for picking up and triaging escalated cases of fraudulent activity from Playtech Turnkey Services (PTTS)
  • Adhering to regulatory requirements by working to Buzz's set policies and procedures
  • Forensic profiling of the customer's account and opensource footprint to build up a risk-based assessment
  • Compassionate and meaningful interactions with customers to understand their circumstances for effective decision-making
  • Moving customers through to an Enhanced Due Diligence (EDD) procedure where the risk-based investigation has deemed there to be considerable responsible gambling, money laundering, or fraudulent concern
  • Requesting extended identity verification if required
  • Ensuring appropriate records of regulatory reportable activities are maintained
  • Providing quality feedback to the PLAYER PROTECTION Lead to ensure procedures and policies are continually improved
  • Working closely and collaboratively with operational teams from retail and digital to provide a seamless safe gambling environment for our customers
  • Providing reports on and escalating any cases that may require the attention of management and/or further monitoring
  • Presenting to the daily Senior Safer Gambling Governance meeting when required
  • Dealing with all queries relating to safer gambling, return to gaming, etc.
  • Completion of Suspicious Activity Reports (SAR)
  • Ad hoc queries as required by line manager
Requirements
  • Previous online similar experience within a regulated environment, preferably within iGaming / Bingo / Casino/ Finance
  • Strong understanding of regulatory requirements and related guidance
  • Understanding of Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) procedures
  • Understanding of Data Protection (GDPR) principles
  • Proficient in Microsoft Windows and some experience of compiling reports
  • Ambitious personal drive, pragmatic with the ability to think objectively and demonstrate sound judgement
  • Analytical and investigative mindset with good attention to detail and accuracy
  • Ability to build effective relationships between individuals, teams, and lines of business
  • Ability to respectfully approach difficult conversations and adequately document them
About Us

Buzz Bingo is a leading online gaming company committed to providing a safe and responsible gaming environment for our customers. We are passionate about innovation, customer satisfaction, and employee well-being.

We offer a competitive salary, annual leave, and a range of benefits, including a physical and mental wellbeing app, Thrive App, and My Eva, an online financial expert. We also provide opportunities for professional development and career growth.

If you are a motivated and experienced professional looking for a new challenge, please apply today.

"}

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