Technology Support Professional

1 week ago


North East, United Kingdom Durham University Full time

We are seeking a Technology Support Professional to join our Computing and Information Services (CIS) team at Durham University. As a key member of the team, you will provide expert technical support to our staff and students, helping them to get the most out of our IT systems.

The estimated salary for this position is £38,829 - £48,465 per annum.

About the Role

You will be responsible for providing technical support and expertise to colleagues and stakeholders on complex IT issues. You will also be involved in the planning, delivery, and monitoring of projects and activities across the university.

Key Responsibilities

  • Provide technical support and expertise to colleagues and stakeholders on complex IT issues.
  • Plan, manage, and deliver assigned projects and activities using appropriate techniques, tools, and protocols.
  • Collaborate with internal and external agencies to increase knowledge and skills and share information with peers.
  • Ensure safe working practices by monitoring and updating risk assessments and safety procedures.

What We Offer

  • A competitive salary and benefits package, including 30 days annual leave, 8 public holidays, and 4 customary days per year.
  • Access to a generous pension scheme and discounts on various services, including cycle to work schemes and local bus and train companies.
  • Support for health and wellbeing, including discounted membership for sports and gym facilities and access to a 24-7 Employee Assistance Programme.
  • The opportunity to take part in staff volunteering activities and make a difference in the local community.


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