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Customer Service Representative

2 months ago

Leeds, Leeds, United Kingdom GBS Global Applied Knowledge Full time
{"h2": "Customer Service Officer Role at GBS Global Applied Knowledge", "p": "We are seeking a highly skilled and dedicated Customer Service Officer to join our team at GBS Global Applied Knowledge. As a Customer Service Officer, you will be responsible for providing exceptional support to our students, ensuring their experience is seamless and enjoyable.

Key Responsibilities:

* Provide high-quality administrative support to students, responding to their enquiries and resolving issues in a timely and professional manner.
* Collaborate with other operational teams to deliver a student-focused administrative support service.
* Utilize Microsoft systems and excellent general IT competence to manage student data and provide accurate information.
* Work flexibly as part of the Customer Services Team, being available for occasional evening and weekend work as required.

Requirements:

* Degree in or equivalent qualification.
* Good understanding of Microsoft systems and excellent general IT competence.
* Outstanding interpersonal, oral and written communication skills, including the ability to interact with students and staff from culturally and linguistically diverse backgrounds.
* Ability to work to set KPIs and Service Level Agreements.
* Meticulous attention to detail and good organisational and administrative skills.

Desirable Requirements:

* Experience of working in a Higher Education Institution.
* Experience working in Customer Service.
* Experience working with customer service/ticketing systems.
* Knowledge of Higher Education processes.
* Knowledge of the Operations environment.

Benefits of Employment:

* 25 days annual leave, plus 8 public holidays.
* 1-day extra leave per year of service, up to a maximum of 5 days.
* Workplace pension scheme with NEST.
* Tuition reimbursement for career development courses.
* Cycle to Work scheme.
* Access to GBS "Life" - discounts platform, wellbeing centre and much more.
* Reward and recognition programme.
* £500 award employee referral scheme.
* Discretionary annual performance bonus.
* Specsavers eye care vouchers.
* Access to a TOTUM discount card and eligibility for a Costco membership.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional support to students, we encourage you to apply for this exciting opportunity.

At GBS Global Applied Knowledge, we value diversity and inclusivity, and we are committed to creating a workplace that is welcoming and respectful to all.

We look forward to receiving your application.

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