Care Manager Leader

4 weeks ago

Beckenham, Greater London, United Kingdom Home Instead Full time

Job Title: Care Manager Leader

This role is responsible for coordinating the development of a high-quality private domiciliary care service for older people in the local area.

Key Responsibilities:

  • Work closely with the Franchise Owner and Registered Manager to ensure the delivery of exceptional care services.
  • Promote the highest standards of care and service with a focus on person-centered care.
  • Manage the process of client acquisition from initial contact to conversion, adhering to company policy.
  • Carry out care planning and conduct risk assessments to ensure compliance with relevant legal and regulatory requirements.
  • Ensure the successful operation of quality control systems and perform quality assurance visits for clients.
  • Continually review and improve processes to ensure the most effective and efficient service is delivered.
  • Effectively manage complaints and incidents, conducting investigations and using findings to initiate improvements.
  • Ensure relevant reports are forwarded to relevant bodies.
  • Promote a positive culture in line with the Home Instead ethos and values.
  • Provide inspired leadership to the team, ensuring exceptional service is delivered to clients and workloads are managed accordingly.
  • Take part in disciplinary investigations, interviews, and meetings following company policy.
  • Ensure policies and procedures are adhered to by all employees.
  • Maintain the accuracy and integrity of data across all relevant platforms.
  • Keep up to date with changes in legislation and regulations.
  • Proactively identify own development areas in line with business objectives and the duties of your role.
  • Ensure compliance with Home Instead's Equality and Diversity Policy.

Qualifications and Experience:

  • Extensive care experience with a proven track record in providing consistent excellent customer service.
  • Proven experience in leading, training, and managing a team to provide high-quality domiciliary care services.
  • Have or be willing to work towards a Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services or equivalent.
  • Excellent knowledge and understanding of compliance and legislative requirements of the Care Standards regulations.
  • Strong skills in conducting care assessments and care planning.
  • Good understanding of systems and processes.
  • Excellent interpersonal and communication skills.
  • Ability to inspire others and build fantastic working relationships.
  • Strong organization and planning skills.
  • Drive and motivation to take on a broad role and develop care services.
  • Passionate about providing the highest quality of care.
  • Commercially aware and have strong influencing and negotiating skills.
  • Able to work well and accurately under pressure.
  • Responsive, agile, and remain calm whilst dealing with multiple priorities.
  • Flexible to meet demands of the business.
  • Good working knowledge of IT Systems with experience of Microsoft Office or Google Suite, working with databases and virtual communication platforms.
  • Due to the need to support the On-Call function, a driving license and access to a vehicle are required.

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