Technical Service Advisor
3 weeks ago
Stride Resourcing is seeking a Technical Service Advisor to join their team in the Dorset region. The successful candidate will be based in Blandford Forum office and will be responsible for providing technical support for their designated region.
The role involves investigating, identifying, diagnosing, and resolving day-to-day property maintenance issues within residential homes. This includes responding to internal and customer-raised queries.
The ideal candidate will own the technical support for their designated region, enabling in-house trades delivery teams and external contractors to complete works efficiently on the first visit.
Key Responsibilities:
- Carrying out site inspections as necessary prior to, during, and on completion of repairs;
- Providing detailed specifications, including scope of works, quantities, budgeted costs, and timescales to resolve reported maintenance issues;
- Ensuring works are completed safely, to the required standard and specification, and to a high level of customer satisfaction;
- Maintaining high-quality data within property systems;
- Developing local knowledge of customer, asset, and investment needs across their locality;
- Continuously updating their knowledge through personal and professional development.
Requirements:
- Up-to-date knowledge of technical, statutory, and regulatory requirements;
- Ability to prepare and interpret specifications, schedules of work using bespoke or national/published schedules of rates/works;
- Capacity to plan, track, and forecast safe delivery of customer-focused services, works, and expenditure within agreed timescales and budgets;
- Commercial acumen;
- Familiarity with relevant health, safety, and environmental legislation, with a focus on compliance within all activities undertaken;
- Proficient use of IT systems, including Microsoft Office suite, with intermediate Excel skills;
- Travel will be involved; therefore, the ability to drive and access to a car is essential.
Annual Salary: £45,000; Benefits: £450 flex-pot annually, discounted shopping, and cycling scheme; 25 days holiday + bank holidays; industry-leading pension scheme with 12% matched contributions plus life cover at 4x salary; flexible working arrangements; options for private medical insurance, dental insurance, and critical illness cover; discounted travel insurance.
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