Service Deployment Specialist
3 weeks ago
We are seeking a Service Deployment Specialist to manage the deployment and integration of our Voyage Digital Care Nourish template across our services on a fixed-term contract for 18 months.
This role requires nationwide travel, so a full UK driving license is essential. The successful candidate will be responsible for managing projects, collaborating with teams, and ensuring exceptional customer experiences.
Key Responsibilities:- Customer Engagement: Ensure seamless customer engagement throughout the implementation process.
- Data Management: Effectively manage and prepare data for successful implementations.
- Training & Support: Deliver training and support to staff on new processes and systems.
- Project Management: Work according to implementation and project plans, ensuring tasks and deadlines are met.
- Technical Support: Collaborate with IT and Implementation Managers to resolve technical issues.
- Collaboration & Communication: Participate in weekly implementation meetings, identify training needs, and address local challenges.
- Travel & Adaptability: Travel across the UK with some overnight stays and adapt to various demands.
- Essential:
- Full UK Driving Licence
- Experience working with multiple stakeholders
- Proficient in MS Office applications (Excel, Word, etc.)
- Self-directed with excellent communication and relationship-building skills
- Flexible with travel and working hours
- Desirable:
- Agile Project Management Foundation Certification
- Relevant degree or equivalent work experience
- Knowledge of the social care sector and project management best practices
- Experience in large-scale digital project implementation
- Hybrid working
- A supportive and dynamic team environment
- Opportunities for professional growth and development
- Competitive salary: £60,000 - £80,000 per annum
- 25 days annual leave plus bank holidays and an additional day for your birthday
- Blue Light Card – Retail discount benefit scheme
- V-Assure, a free 24-hour, confidential and independent help line
- Life assurance
- Pension
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