Head of Service
3 weeks ago
We're partnering with a global digital technology business to fill a brand new role as a Head of Service in their London office (hybrid working 2/3 days in the office). As the Head of Service, you'll be responsible for managing all live services and digital assets, as well as the suppliers, vendors, and customers related to these services.
You'll be managing a team of 4 direct reports and will be tasked with defining a robust monitoring system that spans 15,000 devices and 13 different countries. You will report directly to the Technology Director and will be expected to work with our cross-functional teams, business stakeholders in the UK and Europe, and Senior Leaders across all operational regions.
Key Responsibilities:
- Proven track record in a technical leadership role within a Managed Service environment
- Proven ability to manage Network Operations Centers (NOC), third-party suppliers, and enforce Service Level Agreements (SLAs)
- Experience within digital asset devices
- Experience in managing 24x7 operational systems and third-party vendor relationships
- Prior experience overseeing critically important systems and large-scale program management, ensuring operational excellence
- Proficiency with various network monitoring systems
- Hands-on experience with incident and change management using ITIL methodology
- Approachable and proactive, with excellent interpersonal skills to effectively interact with team members and stakeholders
- Highly organized and structured, with strong attention to detail and quality
- Skilled in articulating complex technical solutions in a business-friendly manner to senior stakeholders
This is a fantastic opportunity for a strategic thinker with experience managing monitoring services and technical teams to join our client's team.
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Head of Operations
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Head of Operations
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