Hospitality Services Supervisor
3 weeks ago
This role is responsible for overseeing the successful operation of nighttime food and beverage services in a hotel setting, encompassing the management of restaurants, bars, room service, or conference and banqueting areas.
About the Job:- Manage and direct a team of food and beverage staff to deliver exceptional customer service.
- Conduct thorough analysis of operational data to identify areas for improvement and develop strategies to enhance efficiency, reduce costs, and elevate the guest experience.
- Establish a culture of excellence by addressing guest concerns and resolving issues in a prompt and satisfactory manner.
- Exemplify a passion for delivering outstanding customer experiences, setting a positive tone for your team.
- Design and implement initiatives to boost operational efficiency, minimize waste, and drive revenue growth and profitability.
- Maintain high standards of cleanliness, hygiene, and safety across food and beverage outlets.
- Collaborate with senior management to achieve business objectives, focusing on revenue growth and profitability.
- A minimum of 1-2 years of supervisory experience in a similar food and beverage role within the hospitality industry.
- Demonstrated leadership abilities, with a proven track record of motivating and inspiring teams to excel.
- Excellent communication, coaching, and problem-solving skills, with a strong emphasis on customer satisfaction.
The hourly wage for this position is £12.50 plus service charge, providing a competitive compensation package.
Benefits:- A meal allowance when working shifts.
- A company-provided smart uniform and laundry services.
- Opportunities for career advancement and professional development through training and mentorship programs.
- Discounts on hotel stays, meals, beverages, and other benefits.
Shifts typically run from 23:00 to 07:00, with flexibility required to accommodate various shift patterns and cover colleague absences.
Our Workplace Culture:We pride ourselves on fostering a dynamic and supportive work environment that prioritizes employee growth and development.
As a valued member of our team, you will have opportunities to make a meaningful impact on our guests' and colleagues' lives.
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