Motoring Centre Supervisor

2 days ago


London, Greater London, United Kingdom Halfords Full time
Role Overview
Fusion Centre Manager is a key position at Halfords, responsible for leading a team of skilled technicians and customer service advisors to deliver an exceptional customer experience. This role requires a proven track record of achieving success with teams, working towards delivering quality standards and results.

About the Job
We are seeking a Fusion Centre Manager to join our team at Harrow, one of our upgraded centres equipped with the latest facilities. As a leader, you will be supported by an Assistant Manager and Workshop Controller, and will be responsible for managing a team of around 11 employees. The successful candidate will have a strong focus on delivering excellence, ensuring seamless service delivery, and meeting compliance standards across Health and Safety and quality.

Responsibilities
The Fusion Centre Manager will be responsible for:
- Exceeding customer metrics targets through effective management
- Delivering coaching/training in the moment to colleagues
- Managing capability and performance
- Developing colleagues through technical training
- Meeting sales targets
- Ensuring compliance with Health and Safety and quality standards

Requirements
To be successful in this role, you will need:
- Experience of managing a team and exceeding customer metrics targets
- Excellent communication skills, both verbally and in writing
- IT proficiency, including Microsoft packages such as Word, Excel, and PowerPoint
- A valid driving licence

Benefits
As a Halfords employee, you can expect to enjoy a range of benefits, including:
- 25% off most products in Halfords Retail stores and online
- Discounts on garage bills at Halfords Autocentre
- Life assurance
- Uniform
- Access to an employee assistance programme offering free support and counselling

About Us
Halfords is the UK's leading retailer of motoring and cycling products and services, and the UK's largest vehicle service, maintenance and repair business. We are committed to creating an inclusive workplace for our colleagues and welcome applications from all backgrounds.

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